KAISHA BERNARD
Rosedale Queens,NY
Summary
With experience completing projects by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty, and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Scheduler
Healthfirst
New York, NY
04.2023 - Current
- Scheduling, rescheduling, and canceling patient appointments as required.
- Answering patients’ questions regarding basic medical tests and procedures.
- Providing instructions to patients to ensure that they are prepared for examinations and procedures.
- Confirming patient appointments.
- Courteously receiving incoming telephone calls and taking messages as needed.
- Explaining financial requirements and obligations to patients and entering payments into the practice management system.
- Scheduling referral appointments and follow-ups.
- Verifying insurance details and informing patients of un-covered fees.
- Filing documents and organizing supplies.
Licensed Real Estate Sales Agent
Keller Williams Legendary
New York
01.2021 - Current
- Assisted clients in negotiating optimal contract terms that best suited their needs and preferences.
- Managed contract documentation accurately and efficiently to prevent delays or complications during closing procedures.
- Negotiated multiple offers successfully, securing favorable deals for clients in competitive markets.
- Maximized property exposure with targeted marketing strategies for faster sales results.
- Organized community events to establish a strong presence within target neighborhoods while fostering connections with potential clients.
- Collaborated with a diverse team of professionals, including mortgage brokers, attorneys, inspectors, and appraisers for smooth transactions.
- Reviewed market research data and changed sales plans accordingly.
- Prepared and presented contracts and other legal documents to clients.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
Customer Service Representative
Healthfirst Insurance
11.2021 - 03.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Managed high-volume of inbound and outbound customer calls.
Document Support Specialist
ABI
08.2019 - 10.2021
- Manage large outbound calls daily, verifing patient infomation while following HIPPA protocal when obtaining medical records for our clients
- Meeting daily goals and making sure all patient infomation is correct.
- Managed document processes through scanning, filing and transmitting while following all standard procedures.
- Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.
- Organized, maintained and safeguarded files and databases.
- Properly prepared and shipped records for storage at offsite facilities.
Customer Service Representative
Geico
04.2018 - 01.2019
- Managed large amounts of inbound calls and outbound calls in a timely manner
- Ability to identify customers needs, clarify information, research every issue and provide solutions
- Strong phone and verbal communication skills along with active listening skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Mercy Medical Center, Medical Coding
07.2017 - 08.2017
- While completing an internship in the Health Information Management Department at Mercy Medical Center, I completed various tasks within the department
- Authentic coding in the areas of inpatient, outpatient, ambulatory surgery, and emergency department.
Education
Associate of Arts -
Nassau Community College
Garden City, NY12.2017
Health Information Technology/Medical Coding One-Year Certificate AHIMA Approved Coding Certificate Program -
Nassau Community College
08.2017
Skills
- Inbound and Outbound Calling
- Customer relations
- High-energy attitude
- Courteous demeanor
- System Documentation
- Customer Communications
- Customer Retention Strategies
- Verbal and Written Communication
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Resolving Issues
- Interpersonal Skills
- Data Entry
- Schedule Coordination
- Customer Service
- Medical Terminology
- Medical Billing
- Patient Scheduling
- Clerical Support
- Appointment and Meeting Scheduling
- Effective Multitasking
Certification
Medical Terminology, Basic and Advanced CPT Coding, Basic and Advanced ICD Coding, Reimbursement Methodologies, Healthcare Data Structure and Delivery Systems, Computer Software Applications in Healthcare, Anatomy and Physiology, Pathophysiology, Pharmacology.
Timeline
Scheduler
Healthfirst
04.2023 - Current
Customer Service Representative
Healthfirst Insurance
11.2021 - 03.2023
Licensed Real Estate Sales Agent
Keller Williams Legendary
01.2021 - Current
Document Support Specialist
ABI
08.2019 - 10.2021
Customer Service Representative
Geico
04.2018 - 01.2019
Mercy Medical Center, Medical Coding
07.2017 - 08.2017
Associate of Arts -
Nassau Community College
Health Information Technology/Medical Coding One-Year Certificate AHIMA Approved Coding Certificate Program -
Nassau Community College