KAISTE TITA
Pittsburgh
Summary
Healthcare and customer service operations leader with a strong record in scaling a healthcare staffing agency, managing a workforce of over 40. Expertise in translating regulatory and financial objectives into streamlined workflows, resulting in high client satisfaction and retention rates.
Overview
17
17
years of professional experience
1
1
Certification
Work History
OWNER / OPERATOR
Yerimah's Sisters Staffing and Homecare
Pittsburgh
01.2022 - Current
- Executive Leadership: Founded, scaled, and directed clinical and administrative operations for premium regional homecare and healthcare staffing agency, enhancing service delivery and operational efficiency.
- Financial Oversight: Control all corporate financial structures, including payroll processing, operating budget formulation, profit-margin analysis, and cost-containment strategies.
- Workforce Management: Recruit, onboard, credential, and manage a dynamic workforce of 40+ healthcare employees and field caregivers, achieving top-tier retention rates.
- Business Development: Developed and executed targeted B2B marketing campaigns to increase client acquisition and strengthen healthcare referral networks, driving business growth.
- Regulatory Compliance: Ensured organization-wide compliance with Pennsylvania Department of Health standards and medical documentation protocols, safeguarding patient privacy and promoting quality care.
OWNER / OPERATOR
Yerimah's Sisters Beauty Supply
Pittsburgh
04.2019 - Current
- Supervised daily retail and logistics workflows, coordinating cross-functional human resources, procurement, and public relations.
- Established and managed annual operational budgets, conducting audits to enhance financial sustainability.
- Architected and deployed regional digital marketing frameworks that expanded customer base and stabilized delivery fulfillment pipelines.
LEAD PERSONAL CARE ASSISTANT & CASE COORDINATOR
Excel Homecare
Pittsburgh
10.2019 - 01.2023
- Care Supervision: Led development of personalized care plans and daily living workflows, ensuring adherence to medication administration schedules.
- Clinical Tracking: Documented patient vital signs and behavioral trend metrics, providing critical updates to medical directors and healthcare supervisors.
- System Collaboration: Coordinated with physicians and case managers across regional healthcare systems to enhance therapeutic care outcomes.
SENIOR CARE ADVOCATE / MEDICAL DOCUMENTATION SPECIALIST
Masseys Senior Care
Pittsburgh
02.2014 - 07.2019
- Clinical Interventions: Coordinated chronic care management workflows for high-risk geriatric clients, prioritizing patient wellness and cognitive tracking.
- Records Auditing: Logged and audited comprehensive daily electronic health records, monitoring physiological baselines and behavioral metrics.
- Advocated for client needs and preferences in senior care services.
- Coordinated care plans with healthcare professionals and family members.
- Educated clients on available resources and support options.
CERTIFIED NURSING ASSISTANT (CNA)
Seneca Place
Pittsburgh
01.2015 - 11.2018
- Monitored glucose, blood pressure, and vitals for patients with respiratory failure, diabetes, and Parkinson's, ensuring timely interventions and optimal care.
- Collaborated with multidisciplinary healthcare team to manage patient health changes and confirm nutritional intake, enhancing overall patient wellness.
CUSTOMER FINANCIAL SERVICES REPRESENTATIVE
PNC Bank
Pittsburgh
12.2008 - 07.2015
- Client Relations: Resolved intricate financial service inquiries and account disputes for up to 75 consumer profiles daily in a fast-paced corporate environment.
- Data Integrity: Ensured ledger accuracy by processing complex data modifications and manual financial forms without entry discrepancies.
- Personnel Mentorship: Led onboarding and training of branch and call center representatives on compliance regulations and software portfolios.
Education
Nursing Education Curriculum -
St. Margaret's School of Nursing
Pittsburgh, PABusiness Management Coursework -
University of Pittsburgh
Pittsburgh, PABusiness Management Coursework -
Community College of Allegheny County
Pittsburgh, PASkills
- HEALTHCARE ADMINISTRATION
- OPERATIONAL LEADERSHIP
- P&L & Budgetary Controls
- Workforce management
- Patient Care Coordination
- Budget management
- HIPAA & Regulatory Codes
- Clinical Care Planning
- Workforce Staffing & HR
- Recruitment & Retention
- Onboarding & Training
- Financial Oversight
- Performance Management
- EHR management
- Business Development
- B2B Marketing & Sales
- Financial & Business
- Contract management
Websites
Certification
Infection Control and Aseptic Procedures Protocol
Timeline
OWNER / OPERATOR
Yerimah's Sisters Staffing and Homecare
01.2022 - Current
LEAD PERSONAL CARE ASSISTANT & CASE COORDINATOR
Excel Homecare
10.2019 - 01.2023
OWNER / OPERATOR
Yerimah's Sisters Beauty Supply
04.2019 - Current
CERTIFIED NURSING ASSISTANT (CNA)
Seneca Place
01.2015 - 11.2018
SENIOR CARE ADVOCATE / MEDICAL DOCUMENTATION SPECIALIST
Masseys Senior Care
02.2014 - 07.2019
CUSTOMER FINANCIAL SERVICES REPRESENTATIVE
PNC Bank
12.2008 - 07.2015
Nursing Education Curriculum -
St. Margaret's School of Nursing
Business Management Coursework -
University of Pittsburgh
Business Management Coursework -
Community College of Allegheny County