KIMBERLY CURTIS
San Antonio,TX
Summary
Seasoned Owner/Operator with relevant experience in business management, hospitality and operations. Possess skills in team leadership, strategic planning, and customer service. Known for driving operational growth and achieving goals. Contributed to profitability and success of previous ventures through effective oversight and hands-on involvement. With A wide variety of skill sets. My acquired roles, I honed my abilities with an extensive skill set, providing a firm foundation for my knowledge of different fields. My collaboration, people-centric nature, and compassion have afforded me excellent interpersonal skills, customer service skills and business-related. I am excited to contribute my talents and proficiency in observation toward your team efforts. As an engaging communicator with a proven track record in meeting customer needs, my focus on building strong professional relationships has been a beneficial asset throughout my career.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Owner & Operator
Big Hearted Momma's Service Luxury Hospitality Services
Cheyenne, WY
05.2007 - Current
- Owned and operated client-based service business, managing daily operations, scheduling, customer service, billing, and supply ordering to enhance client experience.
- Supervised and trained staff while upholding high performance and quality standards, contributing to team effectiveness.
- Maintain high customer satisfaction ratings and repeat business through service excellence and organizational efficiency.
- Built long-term client relationships through professionalism, discretion, and reliability.
- Coordinated appointments, cancellations, and client communications to ensure seamless service delivery.
- Maintain detailed records for accounts receivable, payments, and business expenses.
Medical Testing Manager
Statum Testing
Fort Collins, CO
12.2021 - 03.2022
- Managed day-to-day operations of a COVID-19 testing facility, ensuring efficiency, organization, and compliance with sanitation protocols.
- Coordinated staff scheduling, workflow, and training to optimize onsite operations.
- Oversaw staff scheduling, workflow coordination, and employee training for onsite operations.
- Entered and uploaded testing results into company systems with accuracy and confidentiality.
- Managed inventory and ordered supplies to maintain continuous facility operations.
- Facilitated payroll operations to maintain compliance and support staff needs. and weekly reporting for employees.
- Resolved customer concerns to promote positive patient experiences in high-stress situations.
Medical Testing Technician
My HealthSight
Cheyenne, WY
08.2021 - 12.2021
- Collected and handled nasal testing samples, ensuring compliance with sanitation and infection-control standards.
- Collaborated with Infection Control to maintain safe and consistent testing practices.
- Tracked and restocked testing supplies to ensure uninterrupted testing operations.
- Interacted with patients, providing customer service while ensuring adherence to PPE protocols.
- Supported daily inventory tracking and restocking of testing supplies.
Psychiatric Technician
Peak Wellness Center Youth & Family Services
Cheyenne, WY
05.2018 - 07.2020
- Supported behavioral health clients in a crisis stabilization setting, ensuring safety and adherence to care protocols.
- Monitored client behavior, documented daily charting, and completed routine wellness checks.
- Collaborated with therapists, case managers, and clinical staff to coordinate patient progress and optimize discharge planning.
- Streamlined intake procedures, provided client support, and communicated treatment plans to families, enhancing overall care coordination.
- Facilitated daily group sessions on coping skills, life skills, and communication, fostering client engagement and personal development.
Assistant Office Manager
Aspen Car Care LLC
Loveland, CO
06.2017 - 03.2018
- Managed office operations, including scheduling, customer communication, and administrative coordination.
- Maintained QuickBooks accounting records and tracked expenses to ensure accurate financial reporting.
- Maintained QuickBooks accounting records, tracked expenses, and supported accounts receivable functions.
- Ordered supplies and parts, managed inventory levels, and ensured facility readiness for operations.
- Delivered professional front-office customer service via phone, email, and in-person communication to enhance client satisfaction.
Certified Nursing Assistant (CNA)
Cheyenne Regional Medical Center West Campus
Cheyenne, WY
07.2015 - 05.2016
- Worked with patients experiencing complex medical conditions, including diabetes, Parkinson's disease, respiratory failure, and long-term rehabilitation needs.
- Delivered direct patient care, including bathing, feeding, grooming, ambulation support, and repositioning.
- Assisted nursing staff with specimen collection and accurate documentation in patient systems to ensure proper care continuity.
- Maintained patient dignity, comfort, and safety while following healthcare protocols.
- Ensured patient dignity, comfort, and safety in adherence to healthcare protocols, enhancing overall patient experience.
Education
Certified Nursing Assistant Certificate -
Health Care Provider Education Center
Cheyenne, WYHigh School Diploma -
Pine Bluffs Historic High School
Pine Bluffs, WYSkills
- Healthcare administration
- Medical Documentation and Data Entry
- Appointment coordination
- Operational oversight
- Office administration
- Patient relations
- Client relations
- Team management
- Staff oversight
- Staff training
- Talent acquisition
- Customer care
- Patient relations
- Attention to detail
- Office administration
- Time optimization
- Client relations
- Staff training
- Talent acquisition
- Client relations
Certification
- Certified Nursing Assistant (CNA) Wyoming (Active)
- Certified Nursing Assistant (CRNA) Colorado (Inactive)
- First Aid / CPR
ADDITIONAL EXPERIENCE HIGHLIGHTS
- 12 years CNA experience (Acute Rehab, ICU, Medical Surgical, Long-Term Care, Home Health)
- 6+ years of scheduling, administration, and clerical support
- Managed COVID testing facility operations and staff coordination
- 3 years behavioral health/crisis center patient support
Timeline
Medical Testing Manager
Statum Testing
12.2021 - 03.2022
Medical Testing Technician
My HealthSight
08.2021 - 12.2021
Psychiatric Technician
Peak Wellness Center Youth & Family Services
05.2018 - 07.2020
Assistant Office Manager
Aspen Car Care LLC
06.2017 - 03.2018
Certified Nursing Assistant (CNA)
Cheyenne Regional Medical Center West Campus
07.2015 - 05.2016
Owner & Operator
Big Hearted Momma's Service Luxury Hospitality Services
05.2007 - Current
Certified Nursing Assistant Certificate -
Health Care Provider Education Center
High School Diploma -
Pine Bluffs Historic High School