Kaitia McNeely
Fort Worth,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
15
15
years of professional experience
Work History
Driver
ABM Industries Inc.
Dallas, TX
08.2022 - Current
- Provided reliable transportation services for passengers between parking facility and airport terminals
- Conducted smooth transportation services by driving an allocated shuttle bus along a specific route
- Offered assistance to passengers with loading and unloading baggage
- Prioritized safe transportation by diligently inspecting vehicles before and after each trip
Loan Servicing Representative
RoundPoint Mortgage Servicing LLC
Remote
10.2017 - 09.2020
- Worked closely with legal counsels during foreclosure proceedings.
- Processed payoffs, releases, and curtailments for loans.
- Prepared amortization schedules to assist borrowers with repayment plans.
- Performed daily loan servicing activities such as processing payments, tracking escrow accounts, and preparing monthly statements.
Collections Specialist
Alliance Data
Lenexa, KS
02.2011 - 08.2017
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Processed payments and applied to customer balances
- Worked in call center environment handling manual and automatically dialed outbound calls
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes
- Used skip tracing and other techniques to locate debtors.
Patient Access Representative
Children's Mercy Hospital
Kansas City, MO
08.2009 - 01.2011
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Perform detailed data analysis daily on health records specializing in reviewing records pertaining highly personal health information.
- Responded to patient inquiries regarding billing or financial matters.
- Scanned documents into electronic medical records system.
- Quickly able to adjust to company and facility changes.
Education
Some College (No Degree) - Small Business Administration And Management
University of Phoenix
Tempe, AZ06-2021
Some College (No Degree) - Medical Office Assistance
Vatterott College - Kansas City
Kansas City, MO01-2006
Skills
- Typing Speed 40 WPM
- Processing
- Microsoft Applications
- Customer Relations
- Accuracy in Documentation
- Attention to Detail
- Adherence to HIPAA, Safety and Security Guidelines
- Strong data entry skills
- Ability to organize and manage multiple tasks
Timeline
Driver
ABM Industries Inc.
08.2022 - Current
Loan Servicing Representative
RoundPoint Mortgage Servicing LLC
10.2017 - 09.2020
Collections Specialist
Alliance Data
02.2011 - 08.2017
Patient Access Representative
Children's Mercy Hospital
08.2009 - 01.2011
Some College (No Degree) - Small Business Administration And Management
University of Phoenix
Some College (No Degree) - Medical Office Assistance
Vatterott College - Kansas City
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