Jonequa Cummings
Athens Housing Authority
Union Point,GA
9
years of professional experience
Detail-oriented Data Management Professional experienced in ensuring data accuracy and efficient information processing. Maintained high standards of data management through strong organizational skills and office software proficiency. Demonstrated reliability and adaptability while managing multiple priorities in fast-paced environments.
Work History
Work Order Specialist
7 Months- Processed work orders using computerized maintenance management systems to track progress and ensure timely completion.
- Coordinated with cross-functional teams to resolve issues and maintain workflow efficiency across departments.
- Implemented process improvements that reduced turnaround time for work order requests by streamlining communication channels.
- Facilitated smooth communication between departments by acting as a liaison for all work order-related matters.
- Maintained detailed records of work orders, enabling accurate tracking and analysis for continuous improvement efforts.
- Conducted regular audits of work order data to ensure accuracy and compliance with organizational standards.
- Assisted in developing standard operating procedures to enhance consistency in work order processing.
- Enhanced team efficiency by implementing effective organization and prioritization strategies. with thorough organization and prioritization of work orders.
- Developed strong relationships with vendors, resulting in improved service delivery and reduced lead times.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Created and maintained daily and weekly reports for upper management.
- Maintained payroll information by calculating, collecting, and entering data.
- Maintained confidentiality of employee records and payroll information.
- Maintained employee records in payroll systems, ensuring data integrity and confidentiality.
IT Help Desk Assistant
1 Month- Handled phone calls and routed them to the appropriate personnel. Typing tickets for work orders on computer and system issues. Collected mail and delivered it to coworkers. Maintained clean desk and professional appearance, contributing to positive customer interactions.
- Provided technical support for end-users, resolving issues with hardware and software applications.
- Assisted in troubleshooting network connectivity problems, enhancing user access to resources.
- Documented and tracked support tickets, ensuring timely resolution of customer inquiries.
Lead Team Member
2 Years 1 Month- Work and lead an assembly line of more than three workers. Constructed a product as part of a team effort for the company as a team. Ensured clean work area to promote safety and efficiency.
- Implemented process improvements that enhanced production efficiency and reduced downtime.
- Coordinated with quality assurance teams to maintain high standards of product integrity.
- Monitored inventory levels, facilitating timely restocking of materials for uninterrupted production flow.
- Led troubleshooting efforts for operational issues, minimizing disruptions in the assembly process.
- Implemented safety procedures, significantly reducing workplace accidents and injuries.
- Evaluated worker performance metrics, providing constructive feedback during regular performance reviews for skill enhancement purposes.
Production Team Leader
5 Years 6 Months- Utilize QuickBooks to handle payroll. Guided customers to find desired items efficiently. Keep the work area clean and organized. Upheld a professional look to foster positive impressions in the workplace.
- Mentored team members, fostering skill development and promoting a collaborative work environment.
- Implemented process improvements that reduced downtime and enhanced productivity across shifts.
- Mentored new employees, providing them with the necessary knowledge and guidance to become effective members of the production team.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Ensured adherence to safety protocols, maintaining an accident-free workplace throughout tenure as Production Team Leader.
- Maintained open lines of communication with upper management, reporting progress updates on key metrics regularly.
- Conducted routine inspections to check quality and compliance with established specifications.
Education
Associate of Arts - Information Technology
High School Diploma
Associate of Arts - Business Administration And Management
Skills
Microsoft Office
Analytical skills
Data processing
Typing speed 40 wpm
Effective communication
File management
Phone Etiquette
Customer Service-oriented
Technical support
Data integrity
Creative thinking
Types 40 wpm
Teamwork
Time management
Accuracy and attention to detail
Fast Learner
Independent worker
Leadership
Creativity
Professional and mature
Problem Solving
Multi-line phone proficiency
Computer Knowledge
Data integrity
Bookkeeping
Multi-line phone proficiency
Technology Skills: Microsoft Office Suite
Canva
Yardi
AI Systems
Firefox
Google Chrome
spreadsheets
and more.
Timeline
Work Order Specialist
Athens Housing Authority
12.2025 - 07.2026Read More
IT Help Desk Assistant
Athens Clarke County Government
04.2025 - 05.2025Read More
Lead Team Member
Carrier Transicold
03.2023 - 04.2025Read More
Production Team Leader
NIBCO Inc.
09.2017 - 03.2023Read More
Devry University
Associate of Arts from Information Technology
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Greene County High School
High School Diploma
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Walden University
Associate of Arts from Business Administration And Management
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