Kathleen Swadener
Loveland,CO
Summary
Results-driven professional leads, motivates and collaborates with teams of mechanics. Experienced in troubleshooting and diagnosing repair issues. Committed to implementing best practices and standards to deliver customer satisfaction.
Overview
4
4
years of professional experience
Work History
Work Order Specialist
Hammersmith Management
04.2022 - 07.2023
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Organized ongoing maintenance schedules to boost system performance.
- Monitored product quality and communicated necessary improvements to site superintendent.
- Created and maintained daily and weekly reports for upper management.
Collections Agent
BC Services
07.2021 - 02.2022
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Certified Pharmacy Technician
Genoa Healthcare
05.2019 - 07.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated directly with doctors offices via telephone, fax and email.
Education
No Degree - Medical Billing And Coding
DeVry University
Downers Grove, IL05.2024
High School Diploma -
Loveland High School
Loveland, CO05.2011
Skills
- Clerical Support
- Digital Filing
- Billing and Accounting Support
- Mathematical Calculations
- Customer Service
- Dependable and Consistent
- Product and Service Sales
Timeline
Work Order Specialist
Hammersmith Management
04.2022 - 07.2023
Collections Agent
BC Services
07.2021 - 02.2022
Certified Pharmacy Technician
Genoa Healthcare
05.2019 - 07.2021
No Degree - Medical Billing And Coding
DeVry University
High School Diploma -
Loveland High School
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