Kaitlin Crombie
Manahawkin,NJ
Summary
Dynamic Agency Relationship Manager at Conduit Digital with a proven track record in client relationship management and cross-functional collaboration. Successfully enhanced partner communication and campaign transparency, while leveraging GTM expertise to optimize conversion tracking. Adept at problem-solving and delivering exceptional customer experiences, driving impactful results for agency partners.
Overview
4
4
years of professional experience
Work History
Agency Relationship Manager
Conduit Digital
11.2022 - Current
- Manage a portfolio of partner agencies and serve as the primary point of contact.
- Managed client onboarding and ensured smooth transition into services offered.
- Improve partner communication, workflow quality, and overall campaign transparency.
- Translate KPIs and data into clear, client-friendly insights for agency owners.
- Build and test GTM tags, triggers, and events to ensure accurate conversion tracking.
- Work cross-functionally with analysts and strategists to deliver a seamless white-label experience.
- Proactively anticipate needs, resolve issues early, and reinforce partner confidence.
Business Owner
Kait C. Occasions
10.2021 - Current
- Founded and operated an online gift-basket boutique.
- Managed branding, marketing, product development, and customer experience.
- Gained experience in digital branding, social media, and e-commerce strategy.
Education
Bachelor of Arts - Business Studies
Stockton University
Galloway, NJ01.2021
Associate of Arts - Liberal Arts & Sciences / Humanities
Ocean County College
Toms River, NJ01.2018
Skills
- Client Relationship Management
- Account Management
- Digital Marketing Support (17 channels)
- Cross-functional collaboration
- Campaign Performance Interpretation
- GTM Tags, Triggers, Events
- GA4 Reporting
- Internal Operations & Workflow Organization
- Cross-Functional Collaboration
- Problem Solving
- Time & Priority Management
- Customer Experience
- Leadership
Timeline
Agency Relationship Manager
Conduit Digital
11.2022 - Current
Business Owner
Kait C. Occasions
10.2021 - Current
Bachelor of Arts - Business Studies
Stockton University
Associate of Arts - Liberal Arts & Sciences / Humanities
Ocean County College