Kaitlin Abramowitz
Tampa,FL
Summary
Product and Program Leader with over 12 years of experience in enterprise-scale product innovation and technology modernization. Expertise in developing AI-enabled workforce solutions and driving data-driven strategies focused on customer success. Demonstrated ability to define product vision, manage roadmaps, and collaborate with cross-functional teams to deliver impactful products. Recognized for aligning product strategies with business outcomes and leading transformative change in complex global organizations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Product Director - Career Product, Employee Experience
JP Morgan Chase
Tampa, FL
05.2025 - Current
- Own the end-to-end product strategy for the firmwide AI-powered Career Platform (Oracle + ServiceNow), spanning promotions, succession planning, and performance management for over 250,000 employees globally.
- Lead cross-functional initiatives with Services, HR and Technology to align business strategy with future-state processes and system design.
- Define and validate use cases; develop business and technical requirements for AI-enabled career and promotion platforms.
- Oversee system enhancements, prototyping, and UAT for global workforce solutions supporting 250K+ employees.
- Provide executive updates on progress, risks, and outcomes; ensure stakeholder alignment across global teams.
- Introduced AI-powered dashboards that gave employees and managers greater transparency into performance trends, promotion readiness, and development opportunities, improving trust and fairness.
- Driving POC for agentic AI in coaching assistance, providing managers with real-time guidance on performance conversations and employees with personalized growth and promotion insights.
- Scaling AI pilots into enterprise-wide solutions, transforming career mobility and succession planning with predictive insights and automated recommendations.
- Represent product strategy to senior leadership, aligning the roadmap with business priorities and demonstrating measurable outcomes in talent optimization and employee engagement.
Product Delivery Director, Employee Development
JP Morgan Chase
Tampa, FL
01.2023 - 04.2025
- Owned delivery of firmwide learning and career products and platforms serving 250K+ employees across 60+ countries.
- Led development and cross-functional execution of multiple large-scale products in employee development and progression, including career-pathway visualization, succession planning tools and AI-driven learning recommendations.
- Scaled and led a global PM/PDM team, implementing OKRs and quarterly reviews that improved roadmap predictability by ~50% and accelerated delivery of enterprise learning platforms.
- Owned cross-functional strategy and stakeholder alignment with HR, Data, UX, and Engineering leaders, ensuring solutions addressed workforce priorities, optimized career mobility, and delivered measurable business impact.
- Established KPI/ROI frameworks measuring adoption, efficiency, learning outcomes and talent optimization; insights guided ongoing product strategy and prioritization of high-impact AI initiatives.
Transformation Director, Global Technology
JP Morgan Chase
Tampa, FL
01.2020 - 01.2023
- Led operating model transformation for JPMC’s 55,000-person global technology organization, shifting from project-based delivery to a product-centric model, resulting in a 20% improvement in release predictability and a 15% reduction in time-to-market for key digital initiatives.
- Partnered with CIO leadership and product teams to define product taxonomy, funding models and governance frameworks, enabling 50+ enterprise products to launch under the new model while maintaining compliance.
- Introduced performance dashboards, value stream mapping and adoption metrics, cutting reporting cycles by 25%, increasing executive visibility into portfolio performance, and improving decision-making speed for active initiatives.
- Directed dependency and risk management across multiple transformation workstreams, resolving conflicts and accelerating delivery of critical digital initiatives by 4-6 weeks on average.
- Launched new enterprise product portfolios across infrastructure, cloud, and workforce technology domains, enabling integrated solutions that improved operational efficiency by 15–20% and reduced redundant workflows.
- Championed organizational change, scaling training to hundreds of leaders and teams in product operating model principles, achieving ~80% adoption across federated business units and sustaining measurable improvements in team productivity and delivery outcomes.
Technical Program Manager, Wholesale Payments
JP Morgan Chase
Tampa, FL
01.2018 - 01.2020
- Delivered multiple large scale initiatives including fraud detection capabilities in wholesale payments, leveraging machine learning models while strengthening compliance.
- Transformed client experience by launching a digital onboarding and self-service portal, cutting onboarding times from weeks to days, and accelerating revenue realization across corporate client segments.
- Increased execution efficiency by aligning work plans and resources with enterprise goals, raising on-time delivery rates from 70% to 90% across global payments programs.
Agile Delivery, Trading Platform Front End
Ally Bank
Charlotte, NC
01.2017 - 01.2018
- Enabled adoption of agile and change management methodologies to accelerate delivery of enterprise programs.
- Coached cross functional product teams and executives on dependency management and performance tracking.
SAFe Release Train Engineer
Bank of America
Charlotte, NC
01.2016 - 01.2017
- Oversaw multiple enterprise IT programs, coordinating cross-team dependencies and ensuring delivery aligned with strategic priorities.
- Drove governance and reporting for risks, issues, and value delivery across large-scale initiatives.
Technical Project Manager
Wells Fargo & Company
Charlotte, North Carolina
08.2015 - 03.2016
- Facilitated communication between stakeholders and technical teams for project clarity.
- Led cross-functional teams to deliver complex technology projects on time.
IT Project Manager
Smoothwall
Charlotte, NC
08.2014 - 08.2015
- Led project planning and execution for various IT initiatives.
Education
Bachelor of Science - Education
Appalachian State University
Boone, NCSkills
- Cross-functional Leadership
- AI/ML Product Strategy & Deployment
- Agentic AI, Prompt Engineering & RAG
- Product Lifecycle Management
- Roadmap Development & Prioritization
- OKR Definition & Measurement
- Dashboarding & Visualization (Tableau, Power BI)
- Stakeholder Management & Executive Communication
- Go-to-Market Strategy
- Customer Research & Requirements Gathering
- Product strategy
- Performance management
- Change management & user enablement
- Program Management (Agile / Waterfall)
- Process Design & Optimization
- Business & Technical Requirements Gathering
- System Enhancements, Prototyping & UAT
Certification
- Co-Active Coaching
- Behavioral Driven Design
- Certified Scrum Master
- Certified Product Manager
- SAFe Program Consultant
- Salesforce Administrator Certification (In Progress)
Timeline
Product Director - Career Product, Employee Experience
JP Morgan Chase
05.2025 - Current
Product Delivery Director, Employee Development
JP Morgan Chase
01.2023 - 04.2025
Transformation Director, Global Technology
JP Morgan Chase
01.2020 - 01.2023
Technical Program Manager, Wholesale Payments
JP Morgan Chase
01.2018 - 01.2020
Agile Delivery, Trading Platform Front End
Ally Bank
01.2017 - 01.2018
SAFe Release Train Engineer
Bank of America
01.2016 - 01.2017
Technical Project Manager
Wells Fargo & Company
08.2015 - 03.2016
IT Project Manager
Smoothwall
08.2014 - 08.2015
Bachelor of Science - Education
Appalachian State University