Kaitlin A. Paul
Knoxville
Summary
Highly skilled Optical Assistant with comprehensive experience in assisting optometrists and opticians. Acquired skills include conducting pre-screening eye tests, helping customers choose frames and lenses, and managing inventory of optical supplies. Demonstrated ability to provide exceptional customer service while maintaining high standards of care. Previous roles have benefitted from improved organizational efficiency and enhanced client satisfaction.
Overview
7
7
years of professional experience
Work History
Optical Technician
Farragut Eye Clinic
Knoxville
07.2025 - Current
- Managed appointment scheduling and patient records efficiently and accurately.
- Provided support during vision testing under the guidance of optometrists.
- Educated patients about proper eyewear care and usage techniques.
- Processed insurance claims and verified coverage for optical services.
- Collaborated with team members to enhance patient service quality.
- Performed administrative duties such as data entry and filing paperwork.
- Assisted with frame selection, lens measurements, and repairs of optical products.
Optical Assistant
Allee Vision Optometry
Knoxville
06.2024 - Current
- Performed administrative duties such as data entry and filing paperwork.
- Educated patients on proper care and handling of eyewear products.
- Demonstrated how to properly insert and remove contact lenses.
- Answered phone calls from potential customers inquiring about services offered by the practice.
- Conducted vision screenings using specialized equipment.
- Scheduled appointments for eye exams with optometrists.
- Assisted with frame selection, lens measurements, and repairs of optical products.
- Ordered new frames, lenses, and contact lenses when needed.
- Maintained clean, organized and well-stocked examination rooms by resetting spaces between appointments.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Trained new staff on optometric testing procedures and clinic protocols.
Host
Seasons Innovative Bar & Grill
05.2022 - 01.2024
- I greeted customers warmly upon arrival and escorted them to their tables.
- Assisted in bussing tables to maintain clean and inviting atmosphere.
- Answered phone calls professionally and assisted callers with reservations or inquiries about restaurant's services and offerings.
Sales Associate
Buff City Soap
09.2021 - 04.2022
- Informed customers of promotions and exclusive offers to increase sales.
- Assisted customers with sales and service needs.
- Maintained clean and organized sales floor for optimal shopping experience.
Sales Associate
Yankee Candle Co.
08.2018 - 08.2021
- Informed customers of promotions and exclusive offers to increase sales.
- Processed payments quickly to keep customer flow moving.
- Supported team with receiving, pricing, and merchandising.
- Delivered consistent service to develop customer base.
- Built attractive displays and merchandised products.
- Handled issues professionally to company standards.
- Assisted customers with sales and service needs.
Education
Associate in Arts (A.A) - Music
Pellissippi State Community College
05.2023
High School Diploma -
Farragut High School
06.2020
Bachelor of Arts - Music Business
Lee Univeristy
Cleveland, TNSkills
- Customer service
- Upselling
- Product sales
- Payment processing
- Guest relations
- Teamwork and collaboration
- Adaptability
- Strong rhythmic abilities
- Excellent relative pitch
- Voice projection
- Sheet music interpretation
- Live performance
- Special performances
- Studio recording experience
- Ear training
- Tuning
- Harmony understanding
Timeline
Optical Technician
Farragut Eye Clinic
07.2025 - Current
Optical Assistant
Allee Vision Optometry
06.2024 - Current
Host
Seasons Innovative Bar & Grill
05.2022 - 01.2024
Sales Associate
Buff City Soap
09.2021 - 04.2022
Sales Associate
Yankee Candle Co.
08.2018 - 08.2021
Associate in Arts (A.A) - Music
Pellissippi State Community College
High School Diploma -
Farragut High School
Bachelor of Arts - Music Business
Lee Univeristy