Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kaitlin Cedillo

Los Angeles,US

Summary

A highly motivated individual with an engaging personality. I have five years of experience in hospitality operations.

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. A passion for Psychology and strong willed on continuing an education. Experienced with classroom management and student support. Utilizes communication skills to foster positive learning environment. Knowledge of educational tools and techniques to enhance student engagement.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Asterid
10.2023 - Current
  • Welcomed guest, and maintained dining ambiance with an enthusiastic attitude
  • Prepare room for dining and protect establishment and guests by adhering to sanitation, safety, and alcohol beverage control policies
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Food runner / Host

Sugarfish
07.2022 - 09.2023
  • Running food after checking if orders are complete, correct, and to perfection
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Food runner / Cashier / Csp

Wurstküche
06.2020 - 05.2023
  • Welcoming guests with a positive attitude and proceeded to review menu options
  • Handled food and drink orders and transmitted to bar and kitchen in a timely manner.
  • Delivered food orders from kitchen to customers’ tables rapidly and accurately
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Resolving guest and employee complaints to ensure customer satisfaction
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Hostess

Mandolin Taverna
06.2022 - 12.2022
  • Escorting guests to seating area, furnishing menus and highlighted daily specials
  • Monitoring dining area to assess server capacity and estimate wait times
  • Answering phone inquiries to schedule and confirm reservations, recording takeout orders, and responding to service questions
  • Handling customer complaints and concerns in a professional and courteous manner
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

Education

Diploma -

Excellence In Education
Monrovia, CA
01.2020

Skills

  • Written and verbal communication
  • Time management
  • Work Prioritization
  • Hospitality service expertise
  • Computer and entertainment skills
  • Multitasking and focus
  • Strong work ethic
  • Sales expertise
  • Professional appearance
  • Memory retention
  • High volume dining
  • Wine service

Certification

  • Food handlers certified
  • RBS certified

Languages

English
Spanish

Timeline

Server

Asterid
10.2023 - Current

Food runner / Host

Sugarfish
07.2022 - 09.2023

Hostess

Mandolin Taverna
06.2022 - 12.2022

Food runner / Cashier / Csp

Wurstküche
06.2020 - 05.2023

Diploma -

Excellence In Education

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