Kaitlin Chwalowski
San Diego
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Baker, Florist, Cake Decorator, Customer Service
Vons
Solana Beach
02.2023 - Current
- Developed and executed a variety of bread and pastry recipes to ensure product quality.
- Oversaw daily production schedules, optimizing workflow to meet customer demand.
- Trained new staff on baking techniques and safety protocols, enhancing team performance.
- Implemented inventory management practices to minimize waste and streamline operations.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
Hostess/Server Assistant
Baja Ricks
San Diego, CA
02.2023 - 04.2024
- Managed guest seating arrangements to optimize restaurant flow and enhance customer experience.
- Coordinated with waitstaff to ensure timely service and accurate order tracking.
- Developed and maintained knowledge of menu offerings to provide informed recommendations to guests.
- Trained new host staff on procedures, enhancing team efficiency and service quality.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Completed daily side work and opening and closing duties without fail.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Team Member
Target
Gig Harbor, WA
08.2022 - 04.2023
- Delivered exceptional customer service by assisting guests with product inquiries and locating merchandise.
- Collaborated with team members to maintain store organization and presentation standards.
- Operated cash registers efficiently, processing transactions accurately while minimizing wait times.
- Supported inventory management through stock replenishment and product placement on sales floor.
- Trained new employees on operational procedures and customer engagement techniques to enhance team performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
Remote Customer Service
Animal Care Clinics
Tacoma, WA
06.2022 - 12.2022
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Collaborated with team members to continuously improve overall customer service quality.
- Increased customer retention rate by maintaining a strong rapport with past clients and offering them discounted services for future events.
- Provided exceptional customer service while interacting with patients at reception desks or during telephone inquiries.
- Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
- Enhanced customer satisfaction by addressing and resolving service complaints promptly and professionally.
Kids Club Associate
Boys and Girls Club
Gig Harbor, WA
04.2021 - 09.2022
- Facilitated engaging educational activities for diverse groups of children, promoting social interaction and skill development.
- Developed and implemented safety protocols to ensure a secure environment for participants during club activities.
- Trained new staff members on program procedures and best practices, fostering a collaborative team environment.
- Organized community events that enhanced member participation and encouraged family involvement in club initiatives.
- Monitored all activities to maintain maximum level of safety.
- Enhanced children''s learning experiences by incorporating age-appropriate activities and creative play into daily routines.
- Maintained a clean, organized, and inviting environment that fostered exploration, creativity, and learning for all Kids Club members.
- Served as a mentor to new staff members, providing training on policies, procedures, and best practices for working with children.
- Created new and fun activities to drive enthusiasm for children.
- Paged or called parents to assist with discipline issues and personal needs.
- Encouraged healthy lifestyles through the incorporation of physical activities, nutrition education, and mindfulness practices in daily routines.
- Utilized positive reinforcement techniques to encourage good behavior.
Administrative Assistant
Solana Beach Vacation Rentals
Solana Beach, CA
03.2017 - 04.2022
- Coordinated scheduling for property viewings and client meetings, enhancing operational efficiency.
- Managed correspondence with clients and vendors, ensuring timely communication and service delivery.
- Developed and maintained filing systems for rental agreements and invoices, improving document retrieval processes.
- Assisted in creating marketing materials for property listings, increasing visibility within the competitive rental market.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Party Entertainer/Party Planner
Jelly Bean The Clown
San Diego, CA
01.2015 - 02.2019
- Designed and executed engaging entertainment programs for children at various events.
- Collaborated with event organizers to customize performances based on client themes and preferences.
- Developed strong rapport with children and parents, enhancing overall event satisfaction.
- Utilized puppetry, balloon twisting, and face painting techniques to entertain diverse audiences.
- Managed multiple party schedules simultaneously while maintaining exceptional service standards.
- Managed time effectively, ensuring all activities and performances were completed within the allotted timeframe.
Education
No Degree - Medical
Mira Costa College
San Elijo 06.2028
High School Diploma -
Torrey Pines High School
San Diego06.2021
Skills
- Team player
- Customer service
- Active listener
- Food safety and sanitation
- Food safety
- Attention to detail
- Cleanliness standards
- Oven operation
- Quality control
- Time management
- Management
- Product presentation
- Cake decorating
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Creative problem solving
- Hand-eye coordination
- Physical stamina
- Baking
- Food handling standards
- Teamwork and collaboration
- Reliable and responsible
- Team cooperation
- Multitasking
- Clear communication
- Organizational skills
- Critical thinking
Timeline
Baker, Florist, Cake Decorator, Customer Service
Vons
02.2023 - Current
Hostess/Server Assistant
Baja Ricks
02.2023 - 04.2024
Team Member
Target
08.2022 - 04.2023
Remote Customer Service
Animal Care Clinics
06.2022 - 12.2022
Kids Club Associate
Boys and Girls Club
04.2021 - 09.2022
Administrative Assistant
Solana Beach Vacation Rentals
03.2017 - 04.2022
Party Entertainer/Party Planner
Jelly Bean The Clown
01.2015 - 02.2019
No Degree - Medical
Mira Costa College
High School Diploma -
Torrey Pines High School