Kaitlin Cleveland
Olympus Ag LLC
Woodbine,IA
19
years of professional experience
Experienced office manager and sales professional with strengths in customer service, scheduling, document management, and relationship building. Known for keeping operations organized, supporting clients, and handling details with accuracy.
Work History
Assistant to the Contractor
2 Months- Assisted with deep cleaning tasks using mops, vacuums, and disinfecting equipment.
- Collected trash and recyclables while keeping work areas neat and hazard-free.
- Selected decor, lighting, and accessories to highlight property features.
- Coordinated furniture delivery, setup, and removal.
- Styled living spaces to create cohesive, market-ready presentation.
- Tracked action items, followed up on deadlines, and maintained accurate task records.
Sales Agent
11 Years 9 Months- Presented products and services to match customer needs.
- Negotiated pricing and terms to secure successful sales agreements
- Followed up with leads to maintain engagement and advance opportunities
- Resolved client questions promptly to maintain trust and satisfaction
- Developed strong relationships with clients through excellent customer service and regular followups.
Office Manager/General Farm Hand
19 Years 5 Months- Directed daily office operations, ensuring smooth administrative support for farm and business functions.
- Managed accounts payable with strong attention to accuracy.
- Coordinated scheduling calendars to support operational planning.
- Oversaw records management, filing systems, and document organization for compliance and accessibility.
- Provided exceptional customer service when addressing inquiries or concerns via phone calls or email correspondence.
- Answered multi-line phone systems, routed calls, and delivered accurate information to callers.
- Scheduled appointments, confirmed bookings, and maintained organized reception calendars.
- Recorded messages accurately and relayed urgent communication.
- Resolved routine inquiries promptly while maintaining courteous, professional phone etiquette.
- Operated forklifts to move pallets, equipment, and materials across warehouse areas safely.
Education
Bachelor of Science - Business Management/ H.R. / Entrepreneurship
Associate of Arts - General Education/ Agriculture
Skills
Office management
Office administration
Administrative support
Document management
Data entry
Client relations
Invoice processing
Calendar management
Customer service
Customer relations
Customer service
Clerical support
Billing
Inventory control
Schedule coordination
Resource management
Project coordination
Issue resolution
Vendor coordination
Compliance oversight
Process improvement
Budget tracking
Timeline
Assistant to the Contractor
Midwest Home Design
08.2026 - CurrentRead More
Sales Agent
Self-employeed
01.2015 - CurrentRead More
Office Manager/General Farm Hand
Olympus Ag LLC
05.2007 - CurrentRead More
Buena Vista University
Bachelor of Science from Business Management/ H.R. / Entrepreneurship
Read More
Modesto Jr. College
Associate of Arts from General Education/ Agriculture
Read More