Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlin Croughwell

Eustis,FL

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

Country Club Of Mount Dora
10.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Phlebotomist

AdventHealth Waterman
08.2018 - 03.2024
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.

Education

No Degree - Phlebotomy

Lake Technical Center
Eustis, FL
06.2018

High School Diploma -

Eustis High School
Eustis, FL
05.2017

Skills

Customer Service

Data Entry

Computer Skills

Office Administration

Timeline

Administrative Assistant

Country Club Of Mount Dora
10.2023 - Current

Phlebotomist

AdventHealth Waterman
08.2018 - 03.2024

No Degree - Phlebotomy

Lake Technical Center

High School Diploma -

Eustis High School

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Kaitlin Croughwell