Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlin Curtis

Huntington,WV

Summary

Efficient high school graduate (3.7 GPA) with 4.5+ years of work experience and a proven knowledge of customer service, customer satisfaction, and conflict resolution. Aiming to leverage abilities to successfully fill the role at the company. Frequently praised as hard working by peers. Always relied upon to help the company achieve its goals. Talent in fostering repeat business through advanced interpersonal skills such as strong memory, thorough communication, and great teamwork ethic. Experienced and reliable customer service while also providing assistance in a busy call center setting.

Overview

6
6
years of professional experience

Work History

Telecommunications Operator

Broward Sheriff's Office
12.2022 - 07.2023
  • Participates in-house training to develop specialized knowledge for purpose of acquiring progressively responsible communications call taking and/or dispatch duties
  • Provides prompt attention to customers who request police, fire rescue, or other public safety services using Enhanced 911 system or non-emergency telephone lines by using trained methods of evaluation, classification, and prioritization to ensure customer's complaint has been accurately described, documented, and appropriate public safety agency has either been referred or forwarded information based on circumstances
  • Regularly consults phone directories, in-house resource materials, databases, and street maps to determine jurisdictional boundaries or vital information related to calls for service
  • Follows International Academy of Emergency Dispatch protocols for Fire (EFD), Medical (EMD), and Police (EPD) interrogations prior to arrival of first responders
  • Prioritizes all calls for service, assigns appropriate number of field personnel, and notifies supervision on critical, active, and pending incidents.
  • Uses sound judgment, applicable policy, acquired knowledge, and supervisory direction to complete field requests during routine and critical incidents
  • Uses software linked to National Crime Information Center (NCIC) and Florida Crime Information Center (FCIC) database to retrieve or enter information on stolen vehicles, tags, persons, articles, property.
  • And disseminates responses to field personnel.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Supported callers by managing 30-45 calls per day efficiently while maintaining professionalism and upbeat tone.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls
  • Monitored and performed maintenance on telecommunications systems to facilitate optimal performance

Server

Tijuana Flats
05.2022 - 12.2022
  • Stocked servers areas with supplies before, during and after shifts
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu items
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales by at least 50 percent.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
  • Operated POS terminals to input orders, split bills, and calculate totals
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
  • Completed opening and closing checklists to ensure smooth restaurant operations
  • Satisfied customers by topping off drinks and offering condiments, napkins, and other items
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Barista

Starbucks Coffee
03.2022 - 05.2022
  • Collected payments and provided accurate change
  • Prepared and served coffee, espresso drinks, blended coffees and teas
  • Maintained calm demeanor during high-volume periods and special events daily
  • Maintained clean and organized workspace enabling coworkers to locate resources and product
  • Memorized official and off menu coffee and tea preparations
  • Described menu items to customers and suggested products based on stated preferences
  • Supported highest standards of conduct and service to support company reputation
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves
  • Managed morning rush of customers daily with efficient, levelheaded customer service
  • Created complex, hand crafted beverages based upon customer preferences.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.

Store Manager

Whit's Frozen Custard
11.2017 - 06.2021
  • By greeting and assisting customers, and responding to customer inquiries and complaints
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Inventory stock and reorder every other Wednesday or when inventory drops to specified level.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Managed inventory control, cash control, and store opening and closing procedures on a specified spreadsheet.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

High School Diploma -

Pompano Beach Institute Of International Studies
Pompano Beach, FL
06.2021

Skills

  • Detail Oriented
  • Warm and Friendly
  • Cool under Pressure
  • Verbal and Written Communication
  • Reliable and Responsible
  • Strong work ethic
  • Adaptable and Flexible
  • Creative
  • Multi-passionate

Timeline

Telecommunications Operator

Broward Sheriff's Office
12.2022 - 07.2023

Server

Tijuana Flats
05.2022 - 12.2022

Barista

Starbucks Coffee
03.2022 - 05.2022

Store Manager

Whit's Frozen Custard
11.2017 - 06.2021

High School Diploma -

Pompano Beach Institute Of International Studies

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