Kaitlin DeBruno
Moscow,ID
Summary
Driven professional with many years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads, and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
Fresno, CA
02.2018 - 10.2021
- Developed strategies for improving operational efficiency and customer service levels.
- Conducted weekly inventory of supplies, equipment, and food items.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Assisted upper management with daily operations to meet standards of service and quality.
- Responded promptly to customer inquiries or complaints in a professional manner.
General Manager
Jamba Juice
Santa Maria, CA
01.2020 - 08.2020
- Administered payroll, billing, and vendor payments.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Education
BBA - Business Marketing
Sonoma State University
Rohnert Park, CA05-2019
Skills
- Strong communication skills
- Proficient in Microsoft Office and Quickbooks
- Customer-Oriented
- Social Media Marketing
- Deadline-oriented
- Problem Resolution
- Sales and marketing strategies
- Supervision and training
References
References available upon request.
Timeline
General Manager
Jamba Juice
01.2020 - 08.2020
Shift Supervisor
STARBUCKS COFFEE COMPANY
02.2018 - 10.2021
BBA - Business Marketing
Sonoma State University
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