Kaitlin Flannagan
Summary
Resilient Protective Services Worker known for high productivity and efficient task completion. Skilled in crisis intervention, conflict resolution, and risk assessment. Excel in communication, empathy, and problem-solving to safeguard individuals and communities. Committed to delivering proactive support and building trust with diverse populations.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Protective Service Worker
Elder Services of Worcester Area, Inc.
Worcester
06.2024 - Current
- Investigated abuse cases to identify risks and implement protective measures.
- Oversaw client case files to ensure proper support and organization.
- Documented case records and client interactions to ensure accurate and accessible information.
- Led team as Lead Worker starting November 2025, driving case management initiatives.
- Strong Communication Skills
Mental Health Technician
Westborough Behavioral
Westborough
08.2023 - 05.2024
- Conducted frequent patient rounds to assist with personal needs, ensured environmental safety in patient rooms, relayed messages to nursing/clinical staff, monitored group therapies, and applied de-escalation techniques during crises.
- Monitored patient behavior and mental health status throughout shifts.
- Assisted in implementing individualized care plans for patients.
- Collaborated with medical staff to ensure patient safety and comfort.
ABA Teacher
Crossroads School, a program of Crossroads Continuum
Marlborough
09.2022 - 07.2023
- Responsibility of creating new educational materials and behavior programs
- Collected and graphed data to track student progress and inform instructional decisions
- Oversaw case management to ensure client needs were met
- Created educational materials and behavior programs to enhance student learning and engagement
- Case manager experience
- Applied patience and effective communication in diverse situations
Budtender
Diem Cannabis
Worcester
10.2021 - 09.2022
- Lead budtender from February 2022-August 2022
- Provided excellent customer service as well as being up to date with current product on the menu
- Upselling product to customers
- Teamwork and critical thinking to give the customer a product based on their needs
Bartender/Server
Barbers Crossing North
Sterling
07.2013 - 09.2021
- Maintained updated knowledge of cocktail, wine, and beer menus and memorized all in-house recipes to create cocktails aligned with company standards.
- Requested identification to verify patrons are of legal drinking age.
- Time management, patience, and able to keep calm under pressure
Education
Master of Science - Forensic Psychology
Southern New Hampshire University
Hooksett, NH 11.2025 - 06.2026
Bachelor's degree - Psychology
Worcester State University
Worcester, MASkills
- Crisis response
- Crisis resolution
- Case management
- Patient care plans
- Patient discharge planning
- Safety protocols
- Autism support
- Developmental disabilities support
- Behavioral Intervention
- Applied Behavioral Analysis
- Data Collection
- Communication techniques
- Social Services Knowledge
- Social services
- Organizational strategies
Certification
- Driver's License
- First Aid Certification
Personal Information
Willing To Relocate: Anywhere
Timeline
Master of Science - Forensic Psychology
Southern New Hampshire University
11.2025 - 06.2026
Protective Service Worker
Elder Services of Worcester Area, Inc.
06.2024 - Current
Mental Health Technician
Westborough Behavioral
08.2023 - 05.2024
ABA Teacher
Crossroads School, a program of Crossroads Continuum
09.2022 - 07.2023
Budtender
Diem Cannabis
10.2021 - 09.2022
Bartender/Server
Barbers Crossing North
07.2013 - 09.2021
Bachelor's degree - Psychology
Worcester State University