Kaitlin Gordy
St Louis,MO
Summary
Dynamic Account Manager with expertise in building partnerships, retaining key accounts, and enhancing profit channels within e-commerce operations. Strong leader proficient in growing professional networks, influencing decision-makers, and devising successful strategies. Collaborative and strategic team leader with a robust background in customer relationship management. Motivated individual with experience in customer service and e-commerce.
Overview
8
8
years of professional experience
Work History
Account Manager
Willert Home Products
04.2020 - Current
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Identified key entry points to enhance market penetration and maximize returns.
- Set clear goals to identify activities and behaviors to advance sales process and close deals.
- Educated clients on new products or services to increase customer engagement with brand.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Analyze assortment productivity and sales performance to support decision making related to advertisement, promotions, and content improvement.
Customer Service Specialist
Willert Home Products
06.2016 - 04.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Created and maintained detailed database to develop promotional sales.
Education
Bachelor of Science - Psychology
Missouri State University
Springfield, MO05.2016
Skills
- Order management
- Account verification
- Cost reviewing
- Amazon Vendor & Supplier Central
- Walmart Supplier One
- Infor
- Salesforce
- Freshservice
- Shopify
- Asana
Timeline
Account Manager
Willert Home Products
04.2020 - Current
Customer Service Specialist
Willert Home Products
06.2016 - 04.2020
Bachelor of Science - Psychology
Missouri State University
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