Kaitlin Haines
Painesville,OH
Summary
Highly-motivated United States veteran with the desire to take on new challenges. Passionate, servant leader with over 8 years of mentoring and administrative experience. Deliver quality controls and enhancements to proactively address problems and improve product quality, manufacturing, and bottom line results.
Overview
11
11
years of professional experience
Work History
Loan Technician
Veterans Administration
Cleveland, OH
09.2024 - 02.2025
- Apply VA servicing regulations, policies, and procedures in performing daily loan administration tasks.
- Conduct servicing oversight of servicer actions completed including workout and loss mitigation options, loan modifications, “net value” determinations, servicer paid expenses, releases of security.
- Process claims to determine the correct claim payable amount under the VA guaranty by reviewing the servicer submitted data in comparison to the loan data/event history.
- Review documentation including but not limited to loan notes, mortgages, deeds of trust, title reports, underwriting (income and credit) packages, loan modification agreements.
- Manage workload effectively: follows instructions, works independently, and manages his/her workbasket with little or no supervision. Prioritizes workload efficiently to complete all required tasks completely and timely.
- Possess problem solving and decision-making skills to research facts in individual problem cases, analyze facts and circumstances, judge the implications of alternate courses of action, and choose the proper course of action.
- Supplement efforts in servicing VA guaranteed loans through phone contacts, correspondence, and face to face interviews to resolve the problem or to cure the default and minimize liquidations and VA losses.
Executive Assistant
United States Army
West Point, NY
12.2018 - 07.2020
- Made pen and ink changes to policy and regulations; ensured C, Suite personnel reviewed and approved of any change, which ultimately was updated in the automated database
- Facilitated working groups which performed quantitative and qualitative analysis and audits in order to achieve Balanced Scorecard metrics and growth opportunities.
- Advised top-level leadership on effective strategies for resolving classification and salary complaints for direct employees in order to recruit, retain and reward top talent.
- Managed the hospital’s emergency operations and planning cell for various situations (ie: COVID-19, MASCAL)
- Coordinated meeting and work schedules for staff teams and executives with tactics to move toward a common goal.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Screened requests, documents, and reports for completeness and accuracy.
- Facilitated board meetings and committees for executive staff and leaders to include material procurement, balanced scorecard, medical records reviews, and The Joint Commission.
- Collaborated with Defense Health Agency internal and external hospital systems in order to build interpersonal relationships, support long-term research, marketing and ad hoc projects.
- Coached hospital wide front desk clerks on the findings of a performance improvement management project regarding patient check-in and system procedures; performed monthly audits of their work and created incentive program for highest accuracy.
- Expertly utilized Outlook, Microsoft Teams and Microsoft Office suite to send correspondences, conduct reports, build calendars, track productivity
Chief, Patient Administration Division
United States Army
West Point, NY
01.2017 - 11.2018
- Accomplished clerical duties for patients requiring medical travel in addition to entering coding data, answering routine phone calls, and minute keeping for department.
- Performed customer service activities for patients throughout the hospital
- Proved to be technically competent while successfully navigating different media platforms to include: email accounts, leader’s calendars, medical systems, HR DPMAPS, and USA Staffing.
- Highly proficient in written communication while exchanging email and hard copy correspondence throughout the organization and amongst external partners.
- Made pen and ink changes and ensured C, Suite personnel reviewed and approved of any change, which ultimately was updated in the automated database.
- Developed and implemented methods for successfully auditing and retiring medical records to the National Personnel Record Center.
- Established and supervised work schedules and assignments for department staff, according to workload, space, and equipment availability.
- Supervised regional IDES employees and appropriate reports; analyzed case metrics and correspondence for external agencies.
- Facilitated and supervised the maintenance, audit schedule, and compliance hospital-wide medical records; reviewed medical records with medical professionals, coders, and transcriptionists for appropriate medical terminology and procedure codes.
- Cohesively worked with lateral Defense Health Agency partners and regional chain of command to enhance strengths, discuss weaknesses, and identify opportunities for future growth
- Performed reviews of position descriptions for federal employees within department to ensure accuracy; made pen and ink changes for appropriate change
- Screened requests, documents, and reports for completeness and accuracy.
Battalion Medical Officer
United States Army
Anchorage, Alaska
09.2015 - 12.2016
- Advised senior military leadership on higher echelon medical operations.
- Performed recruiting and sustainment activities for lower grade positions by promoting re-enlistment and ensuring soldiers were offered matches bet met to their wants.
- Screened requests, documents, and reports for completeness and accuracy which included awards, time-off, equipment status’, and local policy.
- Tracked and reported battalion Service Members going through IDES program; ensured timeliness and appropriate step were taken to ensure the best possible outcome for each individual.
- Led and mentored 20 medical Service Members.
- Oversaw medical deployment readiness for over 600 service members.
- Planned and executed a flu clinic for over 600 Soldiers.
- Managed unit classified reports.
- Planned and executed weapon qualification ranges.
Treatment Platoon Leader
United States Army
Anchorage, Alaska
01.2014 - 09.2015
- Directed and supervised the establishment of medical services for a population of over 4,000 service members
- Led and mentored 29 service members
- Tracked patient movement throughout the battlefield
- Managed medical equipment
Education
MBA - Master of Business Administration
Cleveland State University
Cleveland, OH05.2023
Bachelor of Arts - Sociology
John Carroll University
University Heights, OH05.2013
High School Diploma -
Lakeside High School
Ashtabula, OH05.2009
Skills
- Strategic Planning
- Auditing
- Attention to Detail
- Distributed Teamwork
- Customer Service-Oriented
- Oral and Written Communication
- Employee Training and Development
- Project Management
- Performance Improvement
- Staff Management
- Self-starter
- Documents, reports, and policy management
- Technical; Adobe, Microsoft
Timeline
Loan Technician
Veterans Administration
09.2024 - 02.2025
Executive Assistant
United States Army
12.2018 - 07.2020
Chief, Patient Administration Division
United States Army
01.2017 - 11.2018
Battalion Medical Officer
United States Army
09.2015 - 12.2016
Treatment Platoon Leader
United States Army
01.2014 - 09.2015
MBA - Master of Business Administration
Cleveland State University
Bachelor of Arts - Sociology
John Carroll University
High School Diploma -
Lakeside High School
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