Mariea Stevens
Waynesboro,MS
Summary
Retired 64 yr old white female, graduated high school in 1975. Attended one year of college at Jones County Junior College. Worked at blanket factory making production in wiring blankets For 2 summers. Worked for County Attorney as secretary for approximately yr. Took Civil Service exam and took clerk position at USDA Farmers Home Administration which eventually changed its name to USDA Rural Development. Retired in April, 2004 and GS 7, Loan Technician.
Overview
27
27
years of professional experience
Work History
Loan Technician
USDA Rural Development
Laurel, MS
04.1977 - 04.2004
- Reviewed and validated details of loan applications and closing documentation.
- Conducted pre-funding and funding activities for over 10-20 monthly applications.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Produced and submitted completed loan packages to title and escrow professionals.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Filed completed loan applications with underwriting and made approval or denial recommendations.
- Assessed customer account histories to determine previous compliance with payment plans and loan terms.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Handled 20-50 calls per day to address customer inquiries and concerns.
- Conducted pre-funding and funding activities for over 20 monthly applications
- Conducted pre-funding and funding activities for over 10-20 monthly applications
- Conducted pre-funding and funding activities for over 10-20 monthly applications
Education
High School Diploma -
Waynesboro Central High School
Waynesboro, MS05.1975
Skills
- Customer Communication
- Information Verification
- Customer Service
- Loan Application Preparation
- Verbal and Written Communication
- Legal Documentation
- Credit Applications
- Credit Verification
- Financial Data Collection
- Loan Records Filing and Maintenance
- Funds Disbursement Application
- Closing Documentation
- Time Management
- Employment Verification
- Principal, Interest and Payment Calculation
- Loan Funding
- Deposit and Payment Collection
- Closing Costs Calculation
- Loan and Transactions Advisory
- Mortgage Loan Processing
- Loan Modification
- Loan Disbursement
- Loan and Repayment Schedules
- Mortgage Closing Scheduling
- Loan Terms
- Customer Account Review
- Data Entry
- Appoint Scheduling
Timeline
Loan Technician
USDA Rural Development
04.1977 - 04.2004
High School Diploma -
Waynesboro Central High School