Kaitlin Hensley
West Des Moines,IA
Summary
Seasoned Customer Care Specialist with solid background in resolving customer concerns, maintaining high satisfaction levels, and implementing effective solutions. Known for strong communication skills, problem-solving abilities, and commitment to providing exceptional customer service. Proven capability in creating impactful relationships with customers, thereby fostering brand loyalty and repeat business. Skilled at training team members on successful customer interaction tactics to enhance overall service quality. Team-oriented, resourceful, and adaptable to changing demands. Committed to continuing education and expanding knowledge.
Overview
5
5
years of professional experience
Work History
Customer Care Specialist
ARAG Legal
Des Moines, IA
07.2023 - Current
- Analyze customers' situations in order to anticipate their needs, and provide timely and knowledgeable responses to customer questions or concerns in a professional manner.
- Provide product demonstrations to customers who have difficulty understanding how to use the systems and service.
- Surpass quality targets by applying personal knowledge base and incorporating feedback to improve and develop skills.
- Conduct individual and group training for new team members by demonstrating how I handle a variety of situations.
- Offer feedback to my peers to aid in continuing development in performance and efficiency.
Realtor
Coldwell Banker
, Iowa
02.2020 - Current
- Maintaining current knowledge of laws governing real estate transactions in order to comply with regulations.
- Prepare and manage documents such as purchase agreements, deeds, leases, and other legal documents related to real estate transactions.
- Negotiate contracts between buyers and sellers to reach agreement on price and terms of sales.
- Coordinate with appraisers, title companies, lenders, home inspectors, and other third parties to ensure a successful closing process and maintain professional relationships.
- Practice effective time management to manage my business and keep schedules to ensure deadlines are met.
Assistant Salon Director
Sun Tan City, Sioux Falls
West Des Moines, Iowa
01.2023 - 07.2023
- Supervised day-to-day operations of the salon, including scheduling, managing employees, training, and clients.
- Maintained records of employee hours worked, payroll information and scheduling changes.
- Developed strategies to maximize revenue growth while maintaining a high level of customer service.
- Ensured that all health and safety regulations were followed by salon staff members at all times.
- Tracked inventory levels for beauty products and ensured adequate stock was maintained at all times to prevent loss.
Education
High School Diploma -
Hoover High School
Des Moines, IASkills
- Customer service excellence
- Conflict Mediation
- Deadline Management
- Partnership Development
- Contract Negotiation
- Workforce Management
Timeline
Customer Care Specialist
ARAG Legal
07.2023 - Current
Assistant Salon Director
Sun Tan City, Sioux Falls
01.2023 - 07.2023
Realtor
Coldwell Banker
02.2020 - Current
High School Diploma -
Hoover High School
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