
Dedicated professional with years of experience in support and development. Proven expertise in issue resolution and relationship building with partners. Skilled in delivering tailored solutions that meet end-user needs effectively.
Build and modernize tools that improve cross-functional efficiency and streamline operations. Troubleshoot customer issues, enhance service processes, and maintain technical documentation and internal knowledge resources.
Managed digital and print marketing campaigns, oversaw social media strategy, developed client-facing materials, and streamlined internal workflows to support business development.
Coordinated project timelines, stakeholder communication, and compliance documentation while leading marketing and research initiatives and supporting daily operations for 10+ brokers.
Conducted market research, supported marketing strategy development, maintained project databases, and prepared reports and presentations for internal stakeholders.