Kaitlin Hosto
New Douglas
Summary
Compassionate Medical Assistant with extensive experience at A To Z Pediatrics, skilled in phlebotomy and patient education. Proven ability to enhance patient satisfaction through empathetic communication and efficient appointment scheduling. Committed to maintaining high standards of care and compliance with infection control protocols, ensuring optimal patient outcomes.
Overview
8
8
years of professional experience
Work History
Medical Assistant
A To Z Pediatrics
Caseyville, IL
07.2023 - Current
- Instructed patients on medication usage and post-visit care protocols to enhance understanding.
- Enhanced patient satisfaction through delivery of compassionate care and timely response to needs during visits.
- Executed phlebotomy tasks with precision, prioritizing patient comfort during blood collection procedures.
- Ensured compliance with infection control protocols through meticulous application of sterilization techniques for medical equipment.
- Streamlined appointment scheduling processes to enhance physician availability and reduce conflicts.
- Facilitated accurate diagnoses through execution of laboratory tests and preparation of specimens for analysis.
- Optimized patient care through precise recording of vital signs and timely updates to patient records.
- Facilitated patient well-being by delivering empathetic care and addressing concerns with sensitivity.
- Cultivated positive patient experiences by warmly greeting patients and providing clear directions within clinic.
- Oversaw patient scheduling and optimized appointment calendar management.
- Recorded patient histories and vital signs with precision in electronic health records.
- Sanitized equipment and stocked supplies to ensure readiness of examination rooms.
- Managed front desk operations, ensuring efficient phone handling and warm patient greetings.
- Streamlined sanitization, restocking, and organization of exam rooms and medical equipment.
- Collected client medical history, medication details, symptoms, and allergy information.
- Assisted patients in navigating to exam rooms. Addressed inquiries from patients regarding procedures. Prepared examination areas for physician assessments.
- Administered first aid treatments during emergencies under physician supervision until additional assistance arrived.
- Facilitated orientation and training for new staff on established procedures and policies.
- Monitored and recorded patient pulse oximetry readings to ensure optimal respiratory function.
- Executed comprehensive medical records management, including filing, organizing, and scanning documents.
Child Watch Staff Member
YMCA
Fenton, MO
11.2022 - 05.2023
- Supervised children's activities, ensuring a safe and engaging environment.
- Implemented age-appropriate games that promoted physical and social development.
- Communicated effectively with parents regarding children's progress and daily experiences.
- Collaborated with team members to develop new program ideas and improve existing ones.
- Maintained cleanliness and organization of play areas to enhance child safety and enjoyment.
- Reduced conflicts between children through active mediation techniques that foster understanding between parties involved in disagreements or disputes.
- Provided one-on-one support for children with special needs or requiring additional attention, ensuring an inclusive environment.
Chiropractic Assistant
Core Physical Medicine
Edwardsville, IL
08.2020 - 04.2022
- Assisted with patient intake and scheduling, ensuring efficient clinic operations.
- Managed inventory of chiropractic supplies, maintaining optimal stock levels for treatment sessions.
- Supported chiropractors during patient treatments, enhancing overall care quality and efficiency.
- Documented patient progress notes accurately, contributing to comprehensive patient records.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Assisted with marketing efforts, leading to increase in new patient inquiries and appointments.
Patient Care Technician
Barnes Jewish
St Louis, MO
01.2021 - 09.2021
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted with daily living activities, ensuring comfort and dignity for patients.
- Maintained cleanliness and organization of patient care areas to promote safety.
- Collaborated with healthcare team to develop individualized care plans for patients.
- Documented patient information accurately in electronic health record systems.
- Educated patients and families on post-care instructions and health management strategies.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
Emergency Medical Technician
Medic One Ambulance
St Louis, MO
05.2019 - 03.2020
- Assessed patient conditions and administered emergency medical care in high-pressure environments.
- Collaborated with healthcare teams to ensure efficient patient transport and continuity of care.
- Maintained and inspected medical equipment to guarantee operational readiness and compliance with safety standards.
- Documented patient assessments and treatment protocols accurately for effective record-keeping and communication.
- Trained new EMTs on protocols, equipment usage, and best practices to enhance team performance.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Evaluated patient histories to assess and prioritize levels of care.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Collaborated with law enforcement and fire department personnel to secure accident scenes, enhancing operational safety for all involved.
Emergency Room Technician
Mercy South
St Louis, MO
06.2018 - 09.2018
- Provided direct patient care, assisting nurses and physicians during emergency situations.
- Monitored vital signs and documented changes in patient conditions accurately.
- Assisted in the preparation and maintenance of medical equipment for procedures.
- Coordinated with healthcare team to ensure timely delivery of services to patients.
- Implemented infection control protocols, enhancing overall safety standards in the ER.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Enhanced ER efficiency through proficient use of medical equipment like EKG machines, defibrillators, and vital sign monitors.
- Provided compassionate care to patients during their emergency room visit, addressing concerns and offering emotional support when needed.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Quickly responded to codes and cardiac monitor alarms.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Supported successful code responses by quickly delivering necessary medications and supplies as needed during critical situations.
- Facilitated transfer of patients throughout medical facility and between departments.
- Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
- Inserted peripheral IVs and administered non-medication IV fluids.
- Assisted in life-saving procedures, supporting medical teams during critical emergencies.
Education
EMT, Paramedic -
Jefferson College
Imperial, MO05.2019
Skills
Phlebotomy techniques
Infection control protocols
Medical equipment sterilization
Appointment scheduling
Patient education
HIPAA compliance
First aid administration
Patient intake coordination
Medical documentation accuracy
Medical terminology knowledge
Vital sign monitoring
Direct patient care
Reliable team player
Electronic medical records
CPR
Immunization administration
Specimens collection and processing
Patient assessments
Medical procedures
Professionalism and ethics
Insurance verification
Sterile technique
Complex Problem-solving
Trustworthy companion
Adaptable
Inventory and supply management
Simple dressings
Prioritizing stat orders
Professional bedside manner
Payment collection
Valid state driver's license
Emergency response preparedness
Reliable transportation
Conflict resolution
Companionship and emotional support
Needs assessments
Timeline
Medical Assistant
A To Z Pediatrics
07.2023 - Current
Child Watch Staff Member
YMCA
11.2022 - 05.2023
Patient Care Technician
Barnes Jewish
01.2021 - 09.2021
Chiropractic Assistant
Core Physical Medicine
08.2020 - 04.2022
Emergency Medical Technician
Medic One Ambulance
05.2019 - 03.2020
Emergency Room Technician
Mercy South
06.2018 - 09.2018
EMT, Paramedic -
Jefferson College