Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kaitlin Johnson

Mount Holly ,NC

Summary

Customer Service Representative with many years of experience in telephone customer service. Familiar with major customer service software, conflict resolution, all while possessing a positive attitude. Aiming to use my proven skills to effectively be an asset to the company!

Overview

3
3
years of professional experience

Work History

Member Care/Policy Verifier

Tranzact (remote)
Charlotte, NC
07.2021 - 12.2023
  • Maintained up-to-date knowledge of industry trends and developments in verification procedures.
  • Communicates professionally with customers to explain policies, show value of brand(s) represented, follow-up as necessary to sell appropriate plans or policies.
  • Utilizes client and/or company-provided computer systems to perform accurate and timely
    data entry and submit applications.
  • Follows scripts and designated sales processes to complete sales in a compliant and effective
    manner.

Cashier

Bojangles
Morganton, NC
08.2020 - 06.2021
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management.

Education

High School Diploma -

Freedom High School
Morganton, NC
06-2022

Skills

  • Customer Focus
  • Communication Skills
  • Interpersonal Skills
  • Efficiency
  • Initiative
  • Coordination and Scheduling
  • Data Security and Confidentiality

Languages

English
Full Professional

Timeline

Member Care/Policy Verifier

Tranzact (remote)
07.2021 - 12.2023

Cashier

Bojangles
08.2020 - 06.2021

High School Diploma -

Freedom High School

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Kaitlin Johnson