Kaitlin Jones
Receptionist
Little Rock,AR
Summary
Friendly and professional Receptionist with experience in front desk operations, customer service, and administrative support. Recognized for strong communication, multitasking, and problem-solving abilities, with a proven ability to create a welcoming environment for guests and staff.
Overview
4
4
years of professional experience
Work History
Cashier/ Customer Service
Walmart
Benton, AR
10.2024 - Current
- Assisted customers with inquiries, providing exceptional service and resolving issues promptly.
- Maintained clean and organized checkout area to enhance customer experience.
- Managed cash drawer, ensuring accuracy in daily reconciliations.
- Collaborated with team members to achieve store sales goals and promotions effectively.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Front Desk Receptionist
Mclarty Nissan
Little Rock, AR
03.2023 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Assisted with administrative tasks to support dealership staff
- Handled multi-line phone system, directing calls to appropriate departments while maintaining professionalism.
- Developed strong working relationships with team members, fostering a positive work environment.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Receptionist Assistant
Mark Mclarty Toyota
North Little Rock, AR
09.2022 - 03.2023
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Assisted in maintaining office organization through document management and supply inventory control.
- Streamlined communication between departments by coordinating messages and information distribution.
- Enhanced customer service experience by addressing inquiries and resolving issues promptly.
- Managed multi-line telephone system and greeted claimants during office visits.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
Administrative Assistant
Spaces-Regus
New York, NY
04.2022 - 09.2022
- Completed clerical tasks: filing, faxing, and scanning documents
- Managed scheduling and calendar coordination for senior executives to optimize time management.
- Implemented new software tools to enhance data tracking and reporting capabilities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed high call volume while maintaining exemplary customer service standards.
Education
High School Diploma -
Dumas High School
Dumas, AR05-2016
Skills
- Customer assistance
- Customer relations
- Written and verbal communication
- Time management skills
- Call center experience
- Data entry
- Time management
- Call handling
Languages
English
Full Professional
Timeline
Cashier/ Customer Service
Walmart
10.2024 - Current
Front Desk Receptionist
Mclarty Nissan
03.2023 - Current
Receptionist Assistant
Mark Mclarty Toyota
09.2022 - 03.2023
Administrative Assistant
Spaces-Regus
04.2022 - 09.2022
High School Diploma -
Dumas High School