Kaitlin Knight
Houston,TX
Summary
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions, scheduling and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills, customer service, strong attention to detail, and excellence overall team performance.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Houston Methodist
08.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Used electronic systems to enter provider orders and schedule patient appointments
- Enhanced communication between departments, streamlining the scheduling process and reducing errors.
Customer Service/Sales Associate
AT&T Mobility
06.2019 - 08.2024
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Answered incoming telephone calls to provide store, products and services information.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Answered customer questions about billing, techinical issues, and concerns.
- Solved customer challenges by offering relevant products and services.
Cashier/Customer Service Representative
Lowe's
06.2017 - 06.2019
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Stocker
Cashier/Customer Service Representative
Walgreens
05.2015 - 06.2017
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Photo tech
Education
Associate of Arts - Pre Nursing
Mississippi Gulf Coast Community College
Gautier, MS05.2018
High School Diploma -
Gautier High School
Gautier, MS05.2016
Skills
- Product Recommendations
- Upselling Techniques
- Teamwork and Collaboration
- Customer Service
- Appointment scheduling
- Healthcare systems navigation
- Strong empathy
- Excellent Communication Skills
- Verbal/Written Communication
- Patient registration
- HIPAA compliance
- Customer service
Languages
English
Timeline
Patient Access Representative
Houston Methodist
08.2024 - Current
Customer Service/Sales Associate
AT&T Mobility
06.2019 - 08.2024
Cashier/Customer Service Representative
Lowe's
06.2017 - 06.2019
Cashier/Customer Service Representative
Walgreens
05.2015 - 06.2017
High School Diploma -
Gautier High School
Associate of Arts - Pre Nursing
Mississippi Gulf Coast Community College
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