Kaitlin Krajewski
Bloomfield Township,MI
Summary
Highly organized and results-oriented professional with a proven track record in operational leadership, team management, and delivering exceptional client and guest experiences.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Manager
Bloomfield Hills Swim and Tennis Club
Bloomfield Township, MI
04.2025 - Current
- Directly supervise and lead a team of seasonal staff, including lifeguards, desk attendants, and hospitality personnel, ensuring adherence to club policies and service standards.
- Manage inventory and supply chain processes while optimizing stock levels, minimizing waste, and coordinating with vendors for timely deliveries.
- Deliver exceptional customer service and hospitality to over 400 member families and their guests, expertly resolving inquiries, handling complaints, and ensuring a positive experience.
- Oversee daily club operations, including opening/closing procedures, facility maintenance coordination, and ensuring a safe and welcoming environment for all members and guests.
- Implement and uphold club policies and procedures, conducting staff training on service protocols and safety guidelines to maintain high operational standards.
Diagnostic Imaging & Clinical Support Specialist
Beaumont Eye Institute
Royal Oak, MI
07.2017 - 05.2024
- Managed client flow and performed advanced diagnostic imaging procedures using specialized equipment.
- Provided integral front desk support and secretarial duties, managing inquiries and scheduling.
- Trained and mentored new team members, contributing to staff development and maintaining high performance.
Clinical Support & Surgical Assistant
Henry Ford Health System
Detroit, MI
04.2010 - 06.2017
- Assisted specialists in procedural settings, providing direct operational coordination and team support in high-pressure environments.
- Performed crucial front desk support and administrative tasks, ensuring smooth operations.
- Conducted preliminary client assessments and operated a range of technical diagnostic equipment.
Assistant Store Manager/Sales Associate
American Eagle Outfitters
Troy, MI
10.2006 - 04.2010
- Developed and executed weekly staffing schedules, optimizing coverage and productivity across multiple departments, leading to enhanced operational efficiency.
- Directed and oversaw comprehensive store inventory processes, including receiving, stocking, and loss prevention, consistently achieving accurate inventory counts.
- Led and supervised a staff of 20-25 associates, conducting performance coaching, fostering a productive, and customer-focused work environment that exceeded sales targets.
- Conducted full cycle recruitment for new sales associates, including interviewing, hiring, and onboarding, ensuring a strong team foundation.
- Attended region-wide loss prevention workshops and implemented strategies that successfully minimized shrinkage and safeguarded store assets.
Education
High School Diploma -
Bishop Foley
Madison Heights, MISkills
- Guest Services Excellence
- Staff Supervision
- Inventory Management
- Operational Efficiency
- Client Relations
- Facilities Coordination
- Training & Mentoring
- Conflict Resolution
- Administrative Support
- Data Management
- Advanced Equipment Operation
- Workflow Optimization
- Adaptability
- Positive Attitude
Certification
Certified Ophthalmic Assistant (JCAHPO), 05/01/15
Timeline
Assistant Manager
Bloomfield Hills Swim and Tennis Club
04.2025 - Current
Diagnostic Imaging & Clinical Support Specialist
Beaumont Eye Institute
07.2017 - 05.2024
Clinical Support & Surgical Assistant
Henry Ford Health System
04.2010 - 06.2017
Assistant Store Manager/Sales Associate
American Eagle Outfitters
10.2006 - 04.2010
High School Diploma -
Bishop Foley