Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlin Lammers

Fort Wright,KY

Summary

Personable and dedicated Account Manager with a strong foundation in customer relations and project coordination. Equipped with a solid technical background in the flavor industry, excels in managing and selling a diverse product portfolio across multiple segments, including culinary, bakery, beverage, personal care, and sports nutrition. Skilled in client management, effective communication, and strategic problem-solving, with a focus on delivering tailored solutions that enhance client satisfaction and foster lasting business partnerships. Committed to leveraging expertise to meet client needs and drive business growth.

Overview

7
7
years of professional experience

Work History

Account Manager

ADM
11.2023 - Current
  • Manage a diverse portfolio of accounts across the Foodservice/Culinary Solutions, Specialized Nutrition, and Personal Care segments, driving approximately $13M in annual revenue.
  • Lead strategic account planning and execute proactive sales initiatives, including prospecting, quoting, negotiation, and customer project management.
  • Implement targeted strategies to expand customer connectivity and grow sales opportunities in a competitive market.
  • Increase client satisfaction by building strong relationships and addressing their needs promptly.
  • Collaborate cross-functionally with regulatory, quality, procurement, technical, and product teams to deliver innovative ingredient solutions.
  • Leverage Salesforce to monitor and analyze customer activity, ensuring seamless post-sale administration and reporting.
  • Interface with executive C-suite leadership to contribute to professional development and business growth initiatives.

Creative Assistant - Flavor Creation

ADM
11.2019 - 11.2023
  • Compound flavor formulations, handle raw materials, and measure physical properties
  • Maintain and manage laboratory, raw materials, and flavor inventory
  • Identify and resolve problematic materials in chemical formulas
  • Upload and manage formulas, files, documents and other information in several programs
  • Interface with sales and provide support for customer presentations by preparing samples and collaborating with Product Development

Product Development Technician - Sports Nutrition

ADM
01.2019 - 11.2023
  • Performed bench top work to adjust sports nutrition formulations and make base modifications
  • Communicated with sales account managers and customers to manage project expectations
  • Collaborated with technical flavorist team to identify and fill gaps in sports nutrition and supplements portfolio
  • Generated data and nutritionals for customer demo

Product Development Technician - Culinary

ADM
05.2018 - 12.2018
  • Executed batching, testing, and simple adjustments of formulas, flavors, and ingredient systems for bakery products
  • Coordinated shipments of project samples using company software systems to locate and request ingredients and raw materials for lab stock
  • Worked flexibly by re-arranging workload to accommodate higher priority needs within multiple projects and tasks

Education

MBA -

Thomas More College
Fort Mitchell, KY
12.2024

Bachelor of Science - Food Science And Technology

The Ohio State University
Columbus, OH
05.2018

Skills

  • Account management
  • Strategic planning
  • Goal oriented
  • Sales development
  • Customer service
  • Teamwork and collaboration
  • Client relations

Timeline

Account Manager

ADM
11.2023 - Current

Creative Assistant - Flavor Creation

ADM
11.2019 - 11.2023

Product Development Technician - Sports Nutrition

ADM
01.2019 - 11.2023

Product Development Technician - Culinary

ADM
05.2018 - 12.2018

MBA -

Thomas More College

Bachelor of Science - Food Science And Technology

The Ohio State University

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Kaitlin Lammers