Kaitlin Morton
Orlando
Summary
Dynamic Strategic Programs Manager at AdventHealth with expertise in program management and Lean Six Sigma methodologies. Proven track record in driving innovation and optimizing performance metrics, enhancing operational efficiency. Adept at strategic planning and change management, delivering impactful solutions that align with organizational goals and elevate patient care standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Strategic Programs Manager
AdventHealth
Orlando
06.2025 - Current
- Developed strategic project plans aligning with organizational goals and stakeholder expectations, including operational use-case plans for virtual care to optimize adoption and performance across the division.
- Implemented feedback mechanisms for continuous improvement in program delivery and execution.
- Identified, evaluated and monitored program performance metrics.
Project Manager (Previously Clinical Excellence Co
AdventHealth
Celebration
01.2024 - Current
- Drove data-informed nursing operations through national benchmarking (NDNQI), advanced analytics, and executive-level scorecards.
- Applied Lean Six Sigma methodologies to operationalize performance optimization strategies, addressing complex clinical and operational challenges.
- Established and led Shared Governance and clinical excellence infrastructure, standardizing operations to support evidence-based practice, patient-family experience, and DEI initiatives.
- Operationalized research and performance improvement efforts through protocol development, training oversight, and applied data analysis.
Front Office Coordinator
Clark Institute for Aesthetics
Winter Park
05.2022 - 12.2023
- Managed patient access operations, including inbound inquiries, appointment scheduling, and electronic medical record administration.
- Supported growth and conversion strategy by coordinating marketing materials, onboarding processes, and monthly consult-to-surgery conversion reporting.
- Oversaw daily financial operations, including sales, deposits, payment processing, and revenue reporting.
- Built and implemented an online credentialing maintenance system, improving administrative efficiency and strengthening compliance.
Patient Care Technician
Orlando Aesthetic Institute
Orlando
02.2022 - 12.2023
- Conducted clinical assessments and diagnostic testing, ensuring accurate documentation of vital signs and EKG results.
- Responded to patient emergencies and escalated care appropriately to support safe, coordinated clinical response.
- Reviewed and validated pre-operative medical documentation, including clearances, labs, and diagnostic results, to support surgical readiness.
Student Worker
University of Tennessee Internal Medicine & OB-GYN Clinic
Knoxville
08.2019 - 07.2021
- Performed comprehensive clinical intake and diagnostic testing, capturing accurate patient data to support timely clinical decision-making.
- Coordinated and expedited specialty referrals, managing medical records, patient communications, and referral workflows.
- Interpreted clinical data to assign ICD codes and ensure accurate export of patient information into billing systems.
Research Assistant
The University of Tennessee, Department of OB-GYN
Knoxville
09.2018 - 07.2021
- Contributed to clinical research evaluating perioperative and postoperative outcomes, including leading an extensive literature review to inform evidence-based findings.
- Collaborated on manuscript development for a low-cost, reproducible educational model to support clinical skill assessment and training.
- Supported quality improvement initiatives addressing operational barriers in labor and delivery, with findings presented at a statewide perinatal quality conference.
- Contributed to a multidisciplinary quality improvement study to optimize care processes and outcomes for opioid-exposed newborns, including treatment recognition and referral pathways.
Education
Master of Healthcare Administration - Strategy & Innovation
AdventHealth University
Orlando12.2025
Certificate - AI in Healthcare
Harvard Medical School | Executive Education
04.2025
Master of Public Health - Social and Behavioral Science
The University of Florida
Gainesville, FL12.2022
Bachelor of Science - Kinesiology
The University of Tennessee
Knoxville12.2020
Skills
- Clinical research
- Program management
- Lean Six Sigma
- Strategic planning
- Innovation management
- Change management
Certification
Lean Six Sigma- Green Belt Certified, Present
Publications Presentations
- A Novel Approach to Teaching Cervical Exam: A Versatile, Low-Cost Simulation for Labor and Delivery Learners, Perry, J., Maples, J., Deisher, H., Trimble, H., Van Nes, J., Morton, K., Zite, N., Cureus, 13, 12, e20235, 10.7759/cureus.20235, 2021
- Improving Induction of Labor- Developing a Quality Improvement Project: Identifying and Addressing Barriers Contributing to Delays, Fulks, B., Maples, J., Lacy, M., Morton, K., Fortner, K., Zite, N., Annual meeting of Tennessee Initiative for Perinatal Quality Care, Nashville, TN, 2020
- Retreatment of Renal Calculi After Extracorporeal Shock Wave Lithotripsy and Ureteroscopy, Earl, J., Morton, K., Hwang, A., Pickens, R., White, W., Heidel, R., Annual meeting of the Southeastern Section of the American Urologic Association, Nashville, TN, 2021
Professional Associations
American College of Healthcare Executives
Timeline
Strategic Programs Manager
AdventHealth
06.2025 - Current
Project Manager (Previously Clinical Excellence Co
AdventHealth
01.2024 - Current
Front Office Coordinator
Clark Institute for Aesthetics
05.2022 - 12.2023
Patient Care Technician
Orlando Aesthetic Institute
02.2022 - 12.2023
Student Worker
University of Tennessee Internal Medicine & OB-GYN Clinic
08.2019 - 07.2021
Research Assistant
The University of Tennessee, Department of OB-GYN
09.2018 - 07.2021
Master of Healthcare Administration - Strategy & Innovation
AdventHealth University
Certificate - AI in Healthcare
Harvard Medical School | Executive Education
Master of Public Health - Social and Behavioral Science
The University of Florida
Bachelor of Science - Kinesiology
The University of Tennessee