Kaitlin Nguyen

Incorporated new design techniques to create innovative and eye-catching displays.

Monitored inventory levels and kept adequate stock in product displays on sales floor.

Monitored store traffic and customer engagement to determine display effectiveness.

Monitored and replenished display inventory and restructured according to available stock.

As the Events Manager, I do tons of outreach in the community including charities and foundations within the Kansas City area to partner with and make an impact for good. This includes pop up shops, give back events, donations and so much more.

Develop, coach and manage the store team to live out our core values of Family, Fashion and Philanthropy and provide a “WOW” customer experience that is more than exceptional.

Working closely with the Store Manager to assist with critical store operations such as merchandising, sales, inventory management, facilitating knowledge and training while maintaining a properly kept store.

Clientele outreach by email and calls to ensure guests of all promotional events and client need/purchases after the fact.

Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Maintained customer satisfaction with quick and process handling of product purchases and returns.

Handled customer relations issues, enabling quick resolution and client satisfaction.

Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.

Lead cashier for peak days, hours and holidays. I frequently ran my own cashier team, trained new associates on selling techniques as well as fitting room etiquette, sales floor verbiage and back of hour operations.

Met frequently with the management team and district manager to stay current on company offerings, policies and sales numbers.

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.