Kaitlin Nguyen
Project Manager
Centennial,CO
Summary
Experienced Senior Project Manager gifted at meeting tight deadlines, driving business opportunities, and working well in team-based environments. Engaging and personable to manage key milestones and deliver exemplary customer service.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Senior Project Manager
Kingbee Vans
Denver, Colorado
01.2023 - Current
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
- Spearheaded process improvement initiatives that resulted in increased productivity and streamlined workflows across departments.
- Led agile ceremonies such as daily stand-ups and grooming as Scrum Master
- Managed 4 Project Managers and provided mentorship and collaborative team environment to enhance team performance and professional growth
- Maintained schedules to meet key milestones at every project phase.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
Project Manager
Fluid Truck Share
Denver, CO
08.2021 - 09.2022
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established and managed change management processes to fulfill successful project transitions.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
- Spearheaded process improvement initiatives that resulted in increased productivity and streamlined workflows across departments.
- Spearheaded an initiative to improve system health by effectively prioritizing and defining SLAs to reduce a backlog of 500 defects down to 120
- Developed and implemented process maps in collaboration with nine internal departments, identifying gaps and facilitating improvements
- Planned, designed, and scheduled phases for large projects.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Streamlined procurement process for project materials, reducing wait times and avoiding potential delays.
Business Operations Manager
Sand Cloud
San Diego, CA
01.2017 - 01.2021
- Supervised and trained 5 team members in the implementation of new systems
- Led the implementation of ERP, CRM, and B2B platforms, resulting in increased efficiency and improved internal department communication
- Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
- Maximized revenue generation through effective sales strategies and market analysis insights.
- Collaborated with the co-founder to develop a B2B business model, expanding the wholesale customer base by 650% and exceeding FY2020 sales goals by Q1 2021
- Spearheaded end-to-end implementation of new B2B platform & new ERP system within a 6 month timeframe
- Partnered with the VP of Sales to design and execute strategic plans, utilizing sales KPIs to optimize sales funnel productivity and reduce conversion times
Education
BS - Business Management
SAN DIEGO STATE UNIVERSITY
San Diego 01.2014 - 01.2017
Skills
Business Process Mapping
Camunda
Figma
Jira
Monday
CRM
Salesforce
Netsuite
Looker
G-Suite
Project planning
Client relationship management
Scope management
Project scheduling
Agile methodology
Requirements gathering
Certification
Certified ScrumMaster (CSM)
Timeline
Senior Project Manager
Kingbee Vans
01.2023 - Current
Project Manager
Fluid Truck Share
08.2021 - 09.2022
Business Operations Manager
Sand Cloud
01.2017 - 01.2021
BS - Business Management
SAN DIEGO STATE UNIVERSITY
01.2014 - 01.2017