Kaitlin Nicola
Pearl River,US
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
7
7
years of professional experience
Work History
Deli Associate
Evergreen Fine Fresh Foods
Englewood, NJ
06.2023 - Current
- Answering the phone to take delivery orders and in-store pick-up orders, as well as answering any questions a customer may have in a fast-paced deli environment.
- Managed customer orders efficiently, enhancing satisfaction through prompt and accurate service while addressing inquiries.
- Meticulously processed delivery and in-store pickup orders, ensuring precision in order details and maintaining high customer communication standards.
- Provided comprehensive customer support, resolving inquiries and concerns with empathy and product knowledge, fostering positive client relationships.
- Managed diverse customer interactions, handling phone orders and in-store pickups efficiently and trying to ensure client satisfaction.
School Social Work Intern
Evans Park Elementary School
Pearl River, NY
09.2025 - 05.2026
- Facilitated individual and group counseling sessions for students facing social and emotional challenges.
- Collaborated with educators to develop tailored intervention plans addressing student behavioral issues.
- Conducted assessments to identify students in need of support services, ensuring timely referrals.
- Developed strong rapport with students through empathetic listening, building trusting relationships.
Server
Rockland Country Club
Sparkill, NY
04.2021 - 06.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
Sales Associate
Aerie By American Eagle
Nyack, NY
10.2019 - 03.2020
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Pearl River High School
Pearl River, NY06-2021
Associates - Psychology
Rockland Community College
Suffern, NY12-2023
Bachelor of Science - Social Work
SUNY College At Plattsburgh
Plattsburgh, NY05-2026
Master of Science - Social Work
SUNY College At Plattsburgh
Plattsburgh, NY05-2027
Skills
- Stocking, Replenishing, Food Pairings, Seating Assignment, Employee Training, Order Accuracy, Menu Memorization, POS Operation, Customer Service, Team Collaboration, Multi-tasking, Time Management, Cash Handling, Communication Skills, Attention to Detail, Customer Engagement
Timeline
School Social Work Intern
Evans Park Elementary School
09.2025 - 05.2026
Deli Associate
Evergreen Fine Fresh Foods
06.2023 - Current
Server
Rockland Country Club
04.2021 - 06.2023
Sales Associate
Aerie By American Eagle
10.2019 - 03.2020
High School Diploma -
Pearl River High School
Associates - Psychology
Rockland Community College
Bachelor of Science - Social Work
SUNY College At Plattsburgh
Master of Science - Social Work
SUNY College At Plattsburgh