Kaitlin Percival
Logan,UT
Summary
Dedicated and results-driven retail leader with over 9 years of experience in team management and customer service. Proven ability to enhance team performance and streamline operations to drive sales and improve customer satisfaction. Communicator with a track record of resolving issues effectively and fostering a positive work environment. Awarded coach of the year at market level.
Overview
12
12
years of professional experience
Work History
Manager on Duty
Walmart
Logan, UT
05.2022 - Current
- Assigned tasks to employees and monitored progress of projects.
- Ensured compliance with safety regulations, company policies, and procedures.
- Supervise daily operations.
- Train and develop team members to enhance performance and customer service.
- Address customer inquiries and resolve issues promptly.
- Monitor inventory levels and assist in loss prevention efforts.
Team Lead
Walmart
Logan, UT
03.2015 - 05.2022
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance reviews for team members, providing feedback and identifying areas of improvement.
- Collaborated with management to implement promotions and store initiatives.
Front Desk Agent
Motel 6
Vernal, Utah
08.2013 - 10.2014
- Greeted guests and provided exceptional customer service during check-in and check-out.
- Managed reservations, answered inquiries, and resolved guest complaints.
- Handled cash and processed transactions accurately.
- Maintained cleanliness and organization of the front desk area.
Cashier/Grocery Stocker
Stewarts Marketplace
Roosevelt, Utah
02.2013 - 08.2013
- Operated the cash register, processed transactions, and handled customer inquiries.
- Stocked shelves and ensured the store was organized and well-presented.
- Assisted in inventory counts and restocking merchandise as needed.
- Provided support to customers, answering questions and ensuring a positive shopping experience.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Education
High School Diploma -
Union High School
Roosevelt, Utah05-2012
Skills
- Leadership and Team Management
- Customer Service
- Operational Efficiency
- Inventory Management
- Performance Evaluation
- Problem-Solving
- Sales Strategy Implementation
- Adaptability and Flexibility
- Organizational Skills
Timeline
Manager on Duty
Walmart
05.2022 - Current
Team Lead
Walmart
03.2015 - 05.2022
Front Desk Agent
Motel 6
08.2013 - 10.2014
Cashier/Grocery Stocker
Stewarts Marketplace
02.2013 - 08.2013
High School Diploma -
Union High School