Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Bartender
Bar130
06.2019 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Managed cash and bar revenue during special promotions or sporting events.
Front Desk Receptionist
Comfort Inn & Suites
03.2018 - 06.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Picker Packer
Essco
06.2016 - 03.2018
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Scanned packages and boxes and moved to loading dock for shipment.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
Education
High School Diploma -
05.2016
Skills
- Ordering Bar Supplies
- Guest Satisfaction
- Sales Expertise
- Food and Beverage Management
- Suggestive Selling
- Attending Multiple Customers
- Cash Register Operation
- Anticipating Guest Needs
- Ordering Procedures
- Making Change
- Customer Service
- Performance Improvement
Timeline
Bartender - Bar130
06.2019 - Current
Front Desk Receptionist - Comfort Inn & Suites
03.2018 - 06.2019
Picker Packer - Essco
06.2016 - 03.2018
Field High School - High School Diploma,