Summary
Overview
Work History
Education
Skills
Timeline

Kaitlin Peterson

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Bartender

Bar130
06.2019 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Managed cash and bar revenue during special promotions or sporting events.

Front Desk Receptionist

Comfort Inn & Suites
03.2018 - 06.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees and payments.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

Picker Packer

Essco
06.2016 - 03.2018
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.

Education

High School Diploma -

Field High School, Mogadore, OH
05.2016

Skills

  • Ordering Bar Supplies
  • Guest Satisfaction
  • Sales Expertise
  • Food and Beverage Management
  • Suggestive Selling
  • Attending Multiple Customers
  • Cash Register Operation
  • Anticipating Guest Needs
  • Ordering Procedures
  • Making Change
  • Customer Service
  • Performance Improvement

Timeline

Bartender - Bar130
06.2019 - Current
Front Desk Receptionist - Comfort Inn & Suites
03.2018 - 06.2019
Picker Packer - Essco
06.2016 - 03.2018
Field High School - High School Diploma,

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Kaitlin Peterson