KAITLIN SHIER
Traverse,MI
Summary
Results-driven Automotive Advisor with extensive customer service experience. Specializes in billing management and problem-solving, enhancing operational efficiency and client satisfaction. Offers strategic guidance to optimize business processes and improve performance, leveraging strong decision-making and communication skills to support organizational goals.
Overview
6
6
years of professional experience
Work History
Automotive enthusiast advisor
Hagerty
06.2025 - Current
- Advised clients on insurance policies and coverage options.
- Analyzed client needs to recommend tailored insurance solutions.
- Coordinated client meetings to discuss policy updates and renewals.
- Resolved customer billing inquiries and processed payments efficiently.
- Handled customer service calls for billing, cancellations, and policy adjustments.
Host bus
McGee's 72
08.2023 - 03.2025
- Greeted guests warmly and provided seating arrangements.
- Managed reservation system to optimize table turnover.
- Communicated effectively with servers to ensure seamless service.
- Managed phone operations, made reservations via phone and iPad, and answered customer inquiries both over the phone and in person.
- Clean tables, put away dishes and glasses, stock up on crayons ,and stock upbar drinks.help clean the bar and run food to customers.
Dishwasher
Pangea's
03.2022 - 08.2022
- Operated dishwashing machinery efficiently to process large volumes of items.
- Maintained cleanliness of dishes and kitchen utensils to ensure hygiene standards.
- Cleaned and organized dishes, ensuring proper storage and collection of dirty dish bins and silverware.
- Assisted kitchen staff by organizing and restocking clean dishes and supplies.
- Prepared salads and dressings to support line cooks in efficient meal service.
Bagger
Villager Market
06.2020 - 11.2020
- Bagged groceries for customers and greeted them upon entering store to enhance shopping experience.
- Restocked shelves with medicine, drinks, food, and hygiene products to ensure product availability.
- Cleaned store after closing to maintain cleanliness and prepare for next day's operations.
Education
Highschool Diploma -
Traverse City Central Highschool
Traverse City, MI05-2023
Skills
- Automotive service scheduling
- Automotive sales processing
- Industry compliance knowledge
- Customer relationship management
- Parts inventory management
- Time management
- Organization
- Attention to detail
- Customer service
- Customer support
- Oral communication
- Written communication
- Flexible appointment management
- Problem solving
- Problem-solving
Timeline
Automotive enthusiast advisor
Hagerty
06.2025 - Current
Host bus
McGee's 72
08.2023 - 03.2025
Dishwasher
Pangea's
03.2022 - 08.2022
Bagger
Villager Market
06.2020 - 11.2020
Highschool Diploma -
Traverse City Central Highschool