Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Quality Boarding Manager
Innovation Arabians
Port Orange, Fl
08.2022 - Current
Reviewed inventory levels regularly to ensure adequate stock of food items, bedding materials.
Ensured that kennel areas were properly cleaned and sanitized between each use.
Provided training to staff on proper animal handling techniques, safety protocols, and customer service standards.
Recognized signs of illness or distress among boarders; reported any issues immediately to supervisors or veterinarians.
<ul>
<li>Assisted guests with travel needs in fast-paced environment, including inquiries, ticketing, and check-ins.</li>
<li>Coordinated with ground staff to facilitate smooth boarding processes.</li>
<li>Maintained up-to-date knowledge of airline policies and procedures.</li>
<li>Trained new team members on customer service protocols and tools.</li>
<li>Sold tickets while ensuring optimal cabin accommodations for passengers.</li>
<li>Executed computer, iPad, and paperwork tasks efficiently.</li>
<li>Evaluated and prepared flights by arranging seat assignments, coordinating special meals, and managing upgrades.</li>
<li>Performed boarding and gate duties, including ticket checks, passenger assistance, and cabin security confirmation.</li>
<li>Processed and secured passenger luggage to ensure safe handling.</li>
</ul> at Alaska Airline/ Breeze Airline<ul>
<li>Assisted guests with travel needs in fast-paced environment, including inquiries, ticketing, and check-ins.</li>
<li>Coordinated with ground staff to facilitate smooth boarding processes.</li>
<li>Maintained up-to-date knowledge of airline policies and procedures.</li>
<li>Trained new team members on customer service protocols and tools.</li>
<li>Sold tickets while ensuring optimal cabin accommodations for passengers.</li>
<li>Executed computer, iPad, and paperwork tasks efficiently.</li>
<li>Evaluated and prepared flights by arranging seat assignments, coordinating special meals, and managing upgrades.</li>
<li>Performed boarding and gate duties, including ticket checks, passenger assistance, and cabin security confirmation.</li>
<li>Processed and secured passenger luggage to ensure safe handling.</li>
</ul> at Alaska Airline/ Breeze Airline