Kaitlin Sosa
Blanchard,OK
Summary
Proven Customer Service Representative II at Pioneer Telephone Cooperative Inc., adept in complaint resolution and critical thinking. Demonstrating exceptional verbal communication and adaptability. Skilled in account updating and customer service. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Customer Service Representative II
Pioneer Telephone Cooperative Inc.
08.2021 - Current
- Respond to customer requests for products, services, and company information.
- Maintain up-to-date knowledge of product and service changes.
- Respond to customer requests, offering excellent support and recommendations to address needs.
- Maintain inventory of product
- Take payments and count back change
Education
No Degree - Nursing Science
Oklahoma City Community College
Oklahoma City, OKNo Degree - General Education
Oklahoma State University-Oklahoma City
Oklahoma City, OKHigh School Diploma -
Blanchard High School
Blanchard, OK05-2016
Skills
- Account updating
- Scheduling
- Complaint resolution
- Adaptive team player
- Product promotion
- Critical thinking
- Product sales
- Courteous demeanor
- Verbal and written communication
- Typing proficiency
- Opening and closing accounts
- Documentation
- Customer service
Timeline
Customer Service Representative II
Pioneer Telephone Cooperative Inc.
08.2021 - Current
No Degree - Nursing Science
Oklahoma City Community College
No Degree - General Education
Oklahoma State University-Oklahoma City
High School Diploma -
Blanchard High School
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