Kaitlin Taylor
Fort Rucker
Summary
Dynamic and detail-oriented professional with a proven track record at Mindful Care, excelling in patient scheduling and insurance verification. Adept in QuickBooks and online communication tools, I leverage strong problem-solving skills to enhance customer service and streamline operations, ensuring patient satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Patient Experience Representative
Mindful Care
10.2024 - Current
- Working at Mindful Care via work from home.
- Assisted in scheduling patients for mental health appointments across multiple states and providers.
- Communicated through platforms such as patient glue, help scout, active campaign, AR Boost, Availity, and individual insurance portals.
- Assisted in verifying insurances to make sure they were active as well as accepted by particular providers.
Medical Sales Associate
Janz Medical Supplies
Pyeongtaek
09.2022 - 05.2024
- Worked at Janz Medical Supplies in Pyeongtaek Korea.
- Assisted customers in finding the correct CPAP supplies, breast pump supplies, blood sugar monitors and other needed supplies.
- Opened and closed the store and settled the days receipts.
- Created invoices and processed claims for insurance to cover such as looking up insurance eligibility and entering in the CPAP supplies and codes to submit to Tricare for coverage.
Customer Service Rep
Tennessee Department of Labor and Workforce Development
11.2018 - 05.2022
- I worked here as an AWS (Alternate Workspace, Work from Home) Position.
- This was a customer service representative position in which I assisted claimants on calls, chats, and emails.
- I processed and vetted claims and assisted with any problems they might be having.
- I was a key member of the Governor/Legislative request team.
- I worked issues that were brought to the Governors attention, that required in depth corrections and broke the norm.
Manager
Moe’s Southwest Grill
03.2018 - 11.2018
- In my time with Moe’s Southwest Grill, I was a manager responsible for the smooth running of the location.
- I smoothly ran the shift, was accountable for the registers, trained staff and ensured we achieved satisfaction.
ESL/ALT Teacher
Interac
03.2017 - 03.2018
- I worked with Elementary School children, teaching them English in Japan.
- I would prepare lesson plans, interact with the children, and help other teachers.
- I used Word and PowerPoint to create my lessons.
- Though Interac, I also participated and organized multiple cultural outreach programs within the local community.
Manager
Marble Slab
03.2015 - 08.2016
- I was able to quickly distinguish myself from my peers and was recognized for my management potential.
- The store owner, Carey, took me under his wing teaching me how to become a leader, how to train staff, maintain equipment, and ensure good customer relations.
Senior Sales Associate
Cartridge World
03.2011 - 08.2015
- As a sales associate, I used Quickbooks to input receipts, invoices, and run inventory reports.
- Have used multiple POS terminal programs which interface to the accounting and inventory systems along with Microsoft Office products such as, Word, Excel and PowerPoint.
- Manage sophisticated Excel pricing spreadsheet and control inventory.
- Build customer contact lists based on a historical sales records.
Education
Bachelor of Arts - English, Business Administration
Middle Tennessee State University
Murfreesboro, TNSkills
- QuickBooks and Microsoft Office
- Appointment scheduling
- Attention to detail
- Time management
- Patient confidentiality
- Insurance verification platforms
- Online communication tools
- Customer service excellence
- Leadership skills
- Rapid learning ability
- Claims processing
- Data entry accuracy
- Problem solving
- Fraud detection
Accomplishments
- Owned and operated a small business, Kaitlin’s Creations, for 2 years in Korea while my spouse was stationed there.
- Worked for the Tennessee Department of Labor and Workforce Development in a work from home, customer service position.
- Spent a year teaching English in Japan, teaching children the English language and learning about their language and culture.
- Completed a Bachelor’s Degree in English at MTSU with additional coursework in language and business classes.
Timeline
Patient Experience Representative
Mindful Care
10.2024 - Current
Medical Sales Associate
Janz Medical Supplies
09.2022 - 05.2024
Customer Service Rep
Tennessee Department of Labor and Workforce Development
11.2018 - 05.2022
Manager
Moe’s Southwest Grill
03.2018 - 11.2018
ESL/ALT Teacher
Interac
03.2017 - 03.2018
Manager
Marble Slab
03.2015 - 08.2016
Senior Sales Associate
Cartridge World
03.2011 - 08.2015
Bachelor of Arts - English, Business Administration
Middle Tennessee State University