Kaitlin Williams
Plaquemine,LA
Summary
Dedicated Security Officer with a proven track record at Universal Protection Services, recognized for enhancing safety through vigilant observation and effective conflict de-escalation. A security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
Custom Security Services
01.2025 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Unarmed Security Officer
Universal Protection Services
01.2020 - 01.2025
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Safeguarded sensitive information by adhering strictly to company policies regarding confidentiality and document handling procedures.
- Supported emergency response efforts by collaborating with local law enforcement agencies during critical situations.
- Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
- Demonstrated sound judgment in identifying potential risks, taking appropriate action to prevent incidents from escalating.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Issued access cards to authorized personnel to monitor access points.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
Education
Bachelor of Science - Criminal Justice
Southern University And A&M College
Baton Rouge, LA12-2027
Skills
- Report writing
- Security guard license
- Detail-oriented
- Superior customer service
- Conflict de-escalation
- Shift work experience
- Verbal and written communication
- Reliability
Certification
- Transportation Worker Identification Credential (TWIC) - Transportation Security Administration.
- Basic Security Officer Training Certification
- OSHA Certified
- Unarmed Security License
Timeline
Security Officer
Custom Security Services
01.2025 - Current
Unarmed Security Officer
Universal Protection Services
01.2020 - 01.2025
Bachelor of Science - Criminal Justice
Southern University And A&M College
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