Kaitlin Wilson
Grand Terrace,USA
Summary
Detail-oriented and customer-focused professional with strong experience in administrative support, call center operations, and fast-paced environments. Skilled in managing high call volumes, data entry, and maintaining accurate records. Known for strong communication, reliability, and delivering excellent customer service.
Overview
10
10
years of professional experience
Work History
Customer Service Representative (CSR)
IAA, Inc.
03.2024 - 10.2025
- Provided customer support via phone, email, and in-person interactions
- Processed orders and entered data into internal systems with accuracy
- Assisted customers with pricing, delivery, and general inquiries
- Maintained organized records and completed administrative tasks efficiently
Call Center Representative
Manheim Auto Auctions
01.2023 - 03.2024
- Handled high-volume inbound calls and routed them appropriately
- Assisted dealerships with claim inquiries using VIN lookups
- Delivered professional and efficient customer service
Package Handler
FedEx Ground
10.2018 - 12.2023
- Loaded and unloaded packages in a fast-paced environment
- Sorted shipments to ensure correct routing and delivery
- Maintained safety standards while handling heavy packages
Receiving Associate
Lineage Logistics
02.2019 - 12.2019
- Processed incoming shipments and verified inventory accuracy
- Checked product counts and expiration dates
- Operated pallet jacks and maintained organized storage areas
Packer/Shipper
Amazon Fulfillment Center
03.2018 - 10.2018
- Picked, packed, and verified orders for accuracy
- Prepared shipments in a high-speed environment
Cap Team 2 Associate
Walmart
07.2016 - 03.2018
- Stocked merchandise and organized inventory
- Assisted customers and maintained sales floor presentation
- Supported daily operations and team productivity
Call Center Agent
LifeStream Blood Bank
08.2015 - 02.2016
- Scheduled donor appointments through outbound calls
- Maintained professional and friendly communication
Education
Cosmetology Program -
Salon Success Academy
Redlands, CAHigh School Diploma - undefined
Grand Terrace High School
Grand Terrace, CASkills
- Customer Service & Client Relations
- Data Entry & Record Management
- Administrative Support
- Multitasking & Time Management
- Strong Communication Skills
- Problem Solving
- Microsoft Office / Computer Systems
- Team Collaboration
Timeline
Customer Service Representative (CSR)
IAA, Inc.
03.2024 - 10.2025
Call Center Representative
Manheim Auto Auctions
01.2023 - 03.2024
Receiving Associate
Lineage Logistics
02.2019 - 12.2019
Package Handler
FedEx Ground
10.2018 - 12.2023
Packer/Shipper
Amazon Fulfillment Center
03.2018 - 10.2018
Cap Team 2 Associate
Walmart
07.2016 - 03.2018
Call Center Agent
LifeStream Blood Bank
08.2015 - 02.2016
High School Diploma - undefined
Grand Terrace High School
Cosmetology Program -
Salon Success Academy