Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kaitlin Nicole Ramirez

Chino,CA

Summary

With five years of retail and customer service experience which includes cash handling, excellent communication skill as well as bilingual. You will find me to be an integral part of meeting all work aspects in the customer service work environment. My strengths and experience include: Great customer satisfaction, Customer referrals, positive customer reviews and better work environment. Empathy, patience, excellent active listening and a positive attitude. You'll find me to be a driven individual with the vision and experience required to produce high quality and result-based output.

Overview

5
5
years of professional experience

Work History

Admission Host

Universal Studios
Universal City, CA
02.2021 - 12.2024
  • Welcome and greet guests upon entry.
  • Scan admission tickets at the main entry to ensure tickets are valid.
  • Distributed literature including but not limited to: park maps and show schedule to guests.
  • Maintained the cleanliness through out my shift till closing.
  • Insured that all rentals where properly returned.
  • Assist with line expediting at any area where assistance is needed.
  • Promote and provide extradionary guest service for both internal and external guests; answer questions, offer information, and provide assistance in a courteous manner.

Sales Associate

Aquarium of The Pacific
Long Beach, CA
01.2023 - 02.2024
  • Greeted customers and provided exceptional customer service.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Greeter/Receptionist

Long Beach Convention Center
Long Beach, CA
08.2022 - 01.2023
  • Greet guests and escort them to where they needed to go.
  • Checked in guests through the computer
  • Assisted guests with questions and concerns.
  • Facilitated with brochures and knowledge articles that were distributed based on the event of that weekend.

Greeter/Receptionist Administrator

Carnival Cruise Lines
Long Beach, CA
03.2022 - 07.2022
  • Greeted guests upon entering the center, providing a friendly and welcoming atmosphere.
  • Go over document to make sure they are up to par example Covid vaccinations/passport/ticket
  • Checked in guests in the system and escort guests to the proper station that they were assigned to.
  • Answered incoming calls from guest to make sure to check guest reservations

Beauty Advisor/Sales Associates

Sally's Beauty Supply
Torrance, CA
08.2019 - 03.2020
  • Provided customers with product advice and recommendations based on their individual needs.
  • Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
  • Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
  • Greeted customers upon entering store or salon and established friendly relationships with them.
  • Educated customers about the proper use of cosmetics, fragrances and other beauty items.

Education

High School Diploma -

City of Angels
Wilmington, CA
06-2018

Skills

  • Help Desk Support
  • Interpersonal Communications
  • Sales
  • Information Verification
  • Clerical Support
  • Positive And Professional
  • Customer Engagement
  • Inventory Assistance
  • Inquiry Requests
  • Customer Assistance
  • Customer Support
  • Training And Coaching
  • Customer Inquiries
  • Educating Customers
  • Member Support

Languages

Spanish
Professional

Timeline

Sales Associate

Aquarium of The Pacific
01.2023 - 02.2024

Greeter/Receptionist

Long Beach Convention Center
08.2022 - 01.2023

Greeter/Receptionist Administrator

Carnival Cruise Lines
03.2022 - 07.2022

Admission Host

Universal Studios
02.2021 - 12.2024

Beauty Advisor/Sales Associates

Sally's Beauty Supply
08.2019 - 03.2020

High School Diploma -

City of Angels
Kaitlin Nicole Ramirez