Ryan Taylor
IT Support
Summary
Enrolled at Per Scholas in an accelerated 15-week IT Support course. Acquired knowledge in Installing Motherboards and Connectors, Troubleshooting PC Hardware, and Supporting Network Resources. Previous roles required tech-savviness. Possess strong analytical, communication, and teamwork skills. Eager to contribute to team success and continue professional development. Positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Host
Kona Grill
01.2024 - Current
- Took reservations and to-go orders by phone or computer, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor
- Provided high-quality customer support by addressing inquiries and resolving technical problems, leading to increased customer satisfaction
Legal Assistant
Sellers, Fox, Kahn, and Bender P.A.
09.2022 - 10.2023
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Organized documents to manage paper and electronic filing systems of clients.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Managed over 50 customer calls per day.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
Teacher's Assistant
DewMore Poetry
06.2022 - 08.2022
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Spent one on one time with children and or small groups increasing productivity by 20%.
Teacher's Assistant
The Saint Nicholas Bilingual Early Education
09.2021 - 08.2022
- Graded assignments and reported individual progress to teacher.
- Assisted lead teachers with lesson plan creation and materials development .
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Supported student learning objectives through personalized and small group assistance increasing productivity 20%.
Inbound Stower
Amazon
06.2017 - 05.2020
- Stowed/stocked products into pods/shelves.
- Assisted in backlog to help fix product problems.
- Researched products on a computer to locate product issues.
- Separated damaged items from functional ones.
- Inspected items for any damages and reported discrepancies to supervisor.
- Sorted over 100 products onto shelves according to type, weight, and size.
Education
HBI PACT Carpentry Training - Construction Trades
K2C Academy
Diploma -
Western High School
IT Support
Per Scholas
11.2024
Skills
Customer Service
Certification
HBI PACT for Carpentry (Received 2021)
Timeline
Host
Kona Grill
01.2024 - Current
Legal Assistant
Sellers, Fox, Kahn, and Bender P.A.
09.2022 - 10.2023
Teacher's Assistant
DewMore Poetry
06.2022 - 08.2022
Teacher's Assistant
The Saint Nicholas Bilingual Early Education
09.2021 - 08.2022
Inbound Stower
Amazon
06.2017 - 05.2020
HBI PACT Carpentry Training - Construction Trades
K2C Academy
Diploma -
Western High School
IT Support
Per Scholas