Ryan Taylor
IT Support
Summary
Enrolled at Per Scholas in an accelerated 15-week IT Support course. Acquired knowledge in Installing Motherboards and Connectors, Troubleshooting PC Hardware, and Supporting Network Resources. Previous roles required tech-savviness. Possess strong analytical, communication, and teamwork skills. Eager to contribute to team success and continue professional development. Positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Host
Kona Grill
01.2024 - Current
- Took reservations and to-go orders by phone or computer, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor
- Provided high-quality customer support by addressing inquiries and resolving technical problems, leading to increased customer satisfaction
Legal Assistant
Sellers, Fox, Kahn, and Bender P.A.
09.2022 - 10.2023
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Organized documents to manage paper and electronic filing systems of clients.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Managed over 50 customer calls per day.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
Teacher's Assistant
DewMore Poetry
06.2022 - 08.2022
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Spent one on one time with children and or small groups increasing productivity by 20%.
Teacher's Assistant
The Saint Nicholas Bilingual Early Education
09.2021 - 08.2022
- Graded assignments and reported individual progress to teacher.
- Assisted lead teachers with lesson plan creation and materials development .
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Supported student learning objectives through personalized and small group assistance increasing productivity 20%.
Inbound Stower
Amazon
06.2017 - 05.2020
- Stowed/stocked products into pods/shelves.
- Assisted in backlog to help fix product problems.
- Researched products on a computer to locate product issues.
- Separated damaged items from functional ones.
- Inspected items for any damages and reported discrepancies to supervisor.
- Sorted over 100 products onto shelves according to type, weight, and size.
Education
HBI PACT Carpentry Training - Construction Trades
K2C Academy
Diploma -
Western High School
IT Support
Per Scholas
11.2024
Skills
Customer Service
Team Collaboration
Hospitality
Detail Oriented
POS Software
Technical Support
Software diagnosis
Help Desk Support
Certification
HBI PACT for Carpentry (Received 2021)
Timeline
Host
Kona Grill
01.2024 - Current
Legal Assistant
Sellers, Fox, Kahn, and Bender P.A.
09.2022 - 10.2023
Teacher's Assistant
DewMore Poetry
06.2022 - 08.2022
Teacher's Assistant
The Saint Nicholas Bilingual Early Education
09.2021 - 08.2022
Inbound Stower
Amazon
06.2017 - 05.2020
HBI PACT Carpentry Training - Construction Trades
K2C Academy
Diploma -
Western High School
IT Support
Per Scholas