Kaitlyn Alba
Phoenix,AZ
Summary
Committed and thorough professional with several years of experience, quick typing skills and strong work ethic. Expert at coordinating and completing projects with minimal supervision. Proven strengths in relationship building and communication.
Overview
5
5
years of professional experience
Work History
Data Entry Specialist
World Logistics Group
Jacksonville, Florida
01.2024 - 10.2024
- Collaborated with team members to ensure timely completion of projects within given deadlines.
- Performed data entry and validation of customer information in a high-volume, fast-paced environment.
- Process and post client payments.
- Complete daily claims submission.
- Collaborate with team members to meet department goals and daily tasks.
- Utilized advanced computer skills to accurately enter large volumes of numerical data into multiple databases and spreadsheets.
Member Resolution Specialist
Solidarity Healthshare
Phoenix, Arizona
12.2022 - 01.2024
- Updated customer interaction logs across phone, email, and web chat platforms.
- Uphold and Integrate Solidarity's Catholic and Christian identity and foster the teachings of the Church in all aspects of job responsibilities.
- Ruled on exceptions, motions, or admissibility of evidence.
- Utilized medical terminology and coding (CPT Codes and ICD-10 Codes)
- Successfully managed customer complaints and inquiries, providing timely resolutions to ensure customer satisfaction.
- Follow company Sharing Guidelines.
- Developed strong relationships with customers by actively listening to their needs and responding promptly.
Agency Administrative Assistant
Florida Family Insurance
Jacksonville, Florida
05.2019 - 08.2022
- Maintained files and filing, keeping sensitive information confidential.
- Handled incoming calls and directed them to relevant departments.
- Support all agency administration and licensing compliance activities.
- Acted as main contact for inquiries through email and phone.
- Collaborates with Human Resources for timely orders.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
Education
High School Diploma -
Englewood High School
Jacksonville, FL05-2013
Skills
- Error verification
- Data reporting
- Log book updates
- Excel formulas
- Transcribing documents
- Data auditing
- Data input
- Data collection and reporting
- Problem-solving abilities
- Critical Thinking
- Time management abilities
- Independent Decision-Making
- Reading Comprehension
Timeline
Data Entry Specialist
World Logistics Group
01.2024 - 10.2024
Member Resolution Specialist
Solidarity Healthshare
12.2022 - 01.2024
Agency Administrative Assistant
Florida Family Insurance
05.2019 - 08.2022
High School Diploma -
Englewood High School
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