David Apoian
Sedona,AZ
Summary
Talented food service professional bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling of special dietary requirements and general food safety standards.
Overview
11
11
years of professional experience
Work History
Server
The Last Word
Livermore, CA
2017.04 - 2019.11
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Greeted and maintained relationships with regular customers.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Worked with POS system to place orders and manage bills including split bills.
Specialty Team Member
Whole Foods Market
Roseville, CA
2016.03 - 2017.03
- Trained staff on operating procedures and company services.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Promoted available products and services to customers during service.
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Received customer service award on monthly basis.
Healthcare Specialist
Department Of Defense
Fort Bragg, NC
2009.09 - 2013.06
- Administered first aid treatment and life support care to sick or injured persons in prehospital settings.
- Performed emergency diagnostics and treatment procedures, airway management and heart rate monitoring.
- Observe, record and report to physicians the patient's condition or injury, the treatment provided and reactions to drugs or treatment.
- Coordinate work with other emergency medical team members or police and fire department personnel.
- Administer drugs, orally or by injection, and perform intravenous procedures under a physicians direction.
Server
The Cheesecake Factory
Pleasanton, CA
2008.07 - 2009.08
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Education
Associate of Arts - Public Health
National University
La Jolla, CA12.2017
Associate of Arts - Allied Health
Las Positas College
Livermore, CA05.2016
Skills
- Dining area cleanliness
- Food sales and promotion
- Sales expertise
- Daily specials memorization
- POS Proficiency
- Ability to perform under stress
Timeline
Server
The Last Word
2017.04 - 2019.11
Specialty Team Member
Whole Foods Market
2016.03 - 2017.03
Healthcare Specialist
Department Of Defense
2009.09 - 2013.06
Server
The Cheesecake Factory
2008.07 - 2009.08
Associate of Arts - Public Health
National University
Associate of Arts - Allied Health
Las Positas College