Kaitlyn Archangeli
Flint
Summary
Dynamic and results-driven waitress with a proven track record at Famous Daves BBQ, excelling in customer service and strong multitasking. Recognized for enhancing guest satisfaction through effective menu recommendations and maintaining a clean, organized dining environment. Adept at resolving customer issues and collaborating with team members to ensure seamless service during peak hours.
Overview
4
4
years of professional experience
Work History
Waitress
Famous Daves BBQ
Flint, MI
10.2024 - 09.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and ensured satisfaction with food quality.
- Processed orders accurately using POS systems to streamline service efficiency.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Supported promotional events by upselling menu items and specials effectively.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Classic Coney Island
Genesee, MI
07.2021 - 09.2023
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely order delivery and meal accuracy.
- Assisted in maintaining cleanliness and organization of dining area to meet health standards.
- Upsold menu items effectively, contributing to increased sales and enhanced dining experience.
- Handled cash transactions accurately, processing payments and managing daily financial reports.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
High School Diploma -
Kearsley High School
Flint, MI06.2021
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Attention to detail
- Menu recommendations
Timeline
Waitress
Famous Daves BBQ
10.2024 - 09.2025
Waitress
Classic Coney Island
07.2021 - 09.2023
High School Diploma -
Kearsley High School