Kaitlyn Bakker
Burlington,MA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Server/Restaurant Hostess
Applebee's Neighborhood Grill & Bar
07.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Cashier/Customer Service Representative
Walmart
09.2022 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Lead Trimmer
Herbra
12.2020 - 11.2022
- Used hand tools to complete delicate work.
- Trimmed unwanted materials off desirable product.
- Maintained safety practices and quality controls.
Bartender/Wait Staff Member
The Rex Bar And Grill
01.2018 - 11.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
State Street High School
Sedro-Woolley, WA06.2015
Skills
- Guest Engagement
- Beverage Preparation
- Dining Area Maintenance
- Quality Control
- Strong Work Ethic
- Exceptional Customer Service
- Attention to Detail
- Multitasking Abilities
Timeline
Server/Restaurant Hostess
Applebee's Neighborhood Grill & Bar
07.2023 - Current
Cashier/Customer Service Representative
Walmart
09.2022 - 07.2023
Lead Trimmer
Herbra
12.2020 - 11.2022
Bartender/Wait Staff Member
The Rex Bar And Grill
01.2018 - 11.2020
State Street High School
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