Kaitlyn Beals

I work long hours including 12-14 hour shifts, and sign up for and get assigned extensive overtime hours.

I answer 911 calls and non-emergency calls while multi-tasking a radio channel.

I use excellent customer service to ensure each caller is safe and their needs and wants are expressed. I provide reassurance and calm to distraught and uncooperative callers.

I was a Communications Training Officer (CTO) for 3 years, and am currently an Assistant Duty Supervisor (ADS).

I was the Rookie of the Year for 2019 and Dispatcher of the Year for 2022

I confirmed incoming patient appointments and answered all incoming calls.

I prepared rooms for each patient and set up cats in the boarding rooms and kennels.

I counseled distraught cat-parents when their cats needed expensive and/or dangerous surgeries/treatments or passed away and provided them with various resources.

I handled incoming money and balanced the till each day.

I confirmed appointments by calling each incoming patient the day before and prepared each patient's chart.

I balanced the schedule of each doctor and PA/FNP to ensure each patient had the correct amount of time for each appointment and that we would have enough rooms for all the incoming patients.

I communicated with different doctors' offices and pharmacies at request of the doctors and patients.

I handled incoming co-pays and balanced the till at the end of the day.