Jami Moroney
Murrieta,CA
Summary
I am currently a full-time, undergraduate student at Mt. San Jacinto College. Committed to continuous learning and professional development, currently pursuing an Associates Degree in Administration of Justice with a 4.0 GPA. Passionate about making a positive impact and eager to apply my skills and knowledge in an entry-level role. Organized, dependable and successful at managing multiple priorities with a positive attitude. Driven candidate with excellent leadership and problem-solving abilities. Highly organized and proactive. Dedicated to efficiency and reliability in personal work and collaborative communication.
Overview
2
2
years of professional experience
Work History
Dispatcher II
Onpoint Group, LLC
09.2021 - 12.2023
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with clients by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations effectively, ensuring timely assistance to those in need.
Education
Associates - Administration of Justice
Mt. San Jacinto College
Menifee, CACertificate - Emergency Medical Technology
Southern California EMS Training Institute
Wildomar, CA06.2020
Skills
- Work Order Management
- Schedule Management
- Route Navigation
- Customer Relations
- Dispatching Procedures
- Verifying Coverage
- Routing Orders
- Analytical Skills
- Time Management
- Active Listening
- Customer Service
- Problem Solving
- Interpersonal Skills
- Conflict Resolution
- Stress Tolerance
- Adaptability
- Critical Thinking
- Telephone Etiquette
- Effective Communication
- Training and Development
- Service Requests
- CRM Software
- Microsoft Office
References
Upon request, I can provide references from my Professors at Mt San Jacinto College.
Work reference:
Jory Brueland- Supervisor- Onpoint Group, LLC, (952)334-9576
Additional prior work experience also available upon request. I have provided the most recent and relevant experience.
Timeline
Dispatcher II
Onpoint Group, LLC
09.2021 - 12.2023
Associates - Administration of Justice
Mt. San Jacinto College
Certificate - Emergency Medical Technology
Southern California EMS Training Institute
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