Kaitlyn Billings
Utica
Summary
Professional service professional with focus on member satisfaction and seamless service delivery. Experience in addressing member needs and ensuring positive interaction experience. Known for strong collaboration skills and adaptability to changing requirements. Reliable in supporting team efforts and maintaining high service standards.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
Members Service Rep
Utica District Telephone Employee FCU
11.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
Auto Physical Damage Examiner
New York Central Mutual Fire Insurance Company
05.2024 - 09.2024
- Participated in ongoing professional development opportunities to stay current on industry changes and maintain expertise in the field.
- Provided clear explanations of decisions made during examinations, enhancing transparency between applicants and organization.
- Contributed positively to organizational reputation by consistently demonstrating professionalism, integrity, and expertise in the role of Examiner.
- Managed high volume caseloads, prioritizing tasks to meet strict deadlines while maintaining attention to detail.
Sales Associate/Customer Service Representative
The Liquor Loft
02.2012 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Loan Administrator
Bank Of New York Mellon
09.2021 - 03.2022
- Maintained detailed records of loan transactions, ensuring accurate reporting and data entry.
- Developed strong relationships with clients, resulting in repeat business and referrals for the bank.
- Resolved complex issues related to loans, working closely with various departments to find effective solutions.
- Managed a diverse portfolio of loans, prioritizing tasks to meet deadlines while maintaining accuracy and attention to detail.
Members Service Rep
Special Metals FCU
02.2020 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
Education
High School Diploma -
Whitesboro High School
Marcy, NY06-2011
Skills
- Customer service
- Claims handling
- Document review
- Payment processing
- Attention to detail
- Time management
- Reliability
- Organizational skills
- Adaptability and flexibility
- Verbal and written communication
Timeline
Members Service Rep
Utica District Telephone Employee FCU
11.2024 - Current
Auto Physical Damage Examiner
New York Central Mutual Fire Insurance Company
05.2024 - 09.2024
Loan Administrator
Bank Of New York Mellon
09.2021 - 03.2022
Members Service Rep
Special Metals FCU
02.2020 - 09.2021
Sales Associate/Customer Service Representative
The Liquor Loft
02.2012 - 06.2024
High School Diploma -
Whitesboro High School
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