Kaitlyn Bodner
Norfolk,USA
Summary
Meticulous Operations Lead with a natural gift for maximizing efficiency and reducing costs. Seasoned with a multi-year background in the industry field. Exceptional leadership and interpersonal traits to create a positive work atmosphere.
Overview
13
13
years of professional experience
Work History
Member Engagement and Operations Lead
Foundation to Support Animal Protetction
Norfolk, Virginia
07.2025 - Current
- Ensured the accuracy, efficiency, and integrity of membership data, donation processing, and operational workflows.
- Coordinated membership logistics, tasks, and executed projects that support strategic initiatives aimed at enhancing member engagement and operational excellence.
Senior Manager of Membership Services
Foundation to Support Animal Protection
Norfolk, Virginia
06.2023 - 07.2025
- Supervised two subsects of the department, including all sustaining giving
- Oversaw team performance and provided mentorship to staff members.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Evaluated program effectiveness and recommended improvements to leadership.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
Membership Services Manager
Foundation to Support Animal Protection
Norfolk, Virginia
06.2021 - 06.2023
- Coordinated training sessions for staff on customer service best practices.
- Collaborated with data personnel, online team and direct mail department to promote membership benefits through various channels.
- Led team meetings to discuss goals, updates, and service improvements regularly.
- Participated in vendor implementations and advised on policies to benefit members
- Worked with multiple payment processing systems
Membership Services Assistant Manager
Foundation to Support Animal Protection
Norfolk, Virginia
10.2018 - 06.2021
- Hired, onboarded, and supervised departmental staff.
- Maintained accurate records in multiple donor databases
- Developed and enhanced departmental procedures and policies
- Led meetings for multiple departments to ensure staff were current on campaigns and donor communications
Membership Coordinator
Foundation to Support Animal Protection
Norfolk, Virginia
07.2017 - 10.2018
- Managed membership databases using CRM systems to track member information.
- Coached and mentored all employees to be engaging, pleasant, and helpful to new and existing members, which improved service expectations.
- Caged and audited incoming donations by credit card, cash, and check
- Created daily deposit reports for reconciliation with the finance department
Monthly Giving Representative
Foundation to Support Animal Protection
Norfolk, VA
06.2015 - 07.2017
- Provided excellent customer service to sustaining members through phone, email, and written correspondence
- Entered donation data into CRM and managed recurring gifts
- Maintained accurate records and tailored communication preferences for donors
- Knowledgeably represented organization by explaining campaigns and underlining importance of sustaining giving
- Managed payments and all aspects of monthly and annual gifts
Front of House Employee
Pasha Mezze
Norfolk, VA
03.2013 - 05.2015
- Served customers and provided friendly customer service.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Resolved any customer complaints or issues promptly with professionalism.
- Answered phone calls, took reservations, and answered inquiries.
- Performed opening and closing duties such as counting money, organizing supplies.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
Food Tour Host
Coastal Food Tours
Norfolk, VA
02.2012 - 09.2014
- Guided food tours, sharing local history, cuisine, and restaurant insights.
- Maintained tour schedules, ensuring timely departures and arrivals.
Education
Bachelor - English, Creative Writing, Psychology Minor
Old Dominion University
Norfolk, VA05-2009
Advanced Diploma -
Windsor High School
Windsor, VA06-2005
Skills
- Data management
- Project management
- Donation processing
- Operational efficiency
- Membership engagement
- Customer service
Timeline
Member Engagement and Operations Lead
Foundation to Support Animal Protetction
07.2025 - Current
Senior Manager of Membership Services
Foundation to Support Animal Protection
06.2023 - 07.2025
Membership Services Manager
Foundation to Support Animal Protection
06.2021 - 06.2023
Membership Services Assistant Manager
Foundation to Support Animal Protection
10.2018 - 06.2021
Membership Coordinator
Foundation to Support Animal Protection
07.2017 - 10.2018
Monthly Giving Representative
Foundation to Support Animal Protection
06.2015 - 07.2017
Front of House Employee
Pasha Mezze
03.2013 - 05.2015
Food Tour Host
Coastal Food Tours
02.2012 - 09.2014
Bachelor - English, Creative Writing, Psychology Minor
Old Dominion University
Advanced Diploma -
Windsor High School
Similar Profiles
Elizabeth MarianoElizabeth Mariano
Pet Support Services Supervisor at The Animal FoundationPet Support Services Supervisor at The Animal Foundation
Kaycie TaylorKaycie Taylor
Case Manager and Grant Specialist at Code of Support FoundationCase Manager and Grant Specialist at Code of Support Foundation
Daniel LukschDaniel Luksch
Animal Caretaker at Wylie Animal Rescue FoundationAnimal Caretaker at Wylie Animal Rescue Foundation
Brea WilliamsBrea Williams
Foster Parent Recruiter (Full-Time, 40hrs/week) at Embrace Treatment Foster CareFoster Parent Recruiter (Full-Time, 40hrs/week) at Embrace Treatment Foster Care
Lucile HodgesLucile Hodges
Insurance Claims Adjuster at GEICOInsurance Claims Adjuster at GEICO