Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kaitlyn Busbee

Wilmington,NC

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Account Manager

Telvista
Dallas, Texas
10.2021 - Current
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Oversaw new business development and customer servicing.
  • Liaised between account holders and various departments.

B2B Sales Representative

Telvista
Dallas, Texas
11.2020 - Current
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Sales Representative

Audi Of Raleigh
Raleigh, North Carolina
01.2019 - 01.2020
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.

Sales Associate

Zumiez Inc
Raleigh, NC
05.2017 - 01.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Education

High School Diploma -

Wake Forest High School
Wake Forest, NC
07.2019

Skills

  • Business Development
  • Time Management
  • Opportunity Identification
  • Customer Service
  • Customer Support
  • Overcoming Objections
  • Microsoft Office
  • Certified Salesforce Administrator
  • Technical Support
  • Document Management
  • Account Management
  • Consultative Selling Techniques
  • Order Management

Certification

-Salesforce Administrator

- Return Merchandise Authorization



Timeline

Account Manager

Telvista
10.2021 - Current

B2B Sales Representative

Telvista
11.2020 - Current

Sales Representative

Audi Of Raleigh
01.2019 - 01.2020

Sales Associate

Zumiez Inc
05.2017 - 01.2019

High School Diploma -

Wake Forest High School

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Kaitlyn Busbee